About this role
Join Our Team as a PIMS Implementation Specialist – Tampa, FL (Hybrid) The PIMS Implementation Specialist supports the daily management, optimization, and implementation of Practice Information Management Systems across our veterinary hospitals. Reporting to the Director of PIMS, this role connects hospital teams, technology partners, vendors, and the broader PIMS strategy. The ideal candidate has veterinary field experience, understands hospital operations, and can independently manage support needs and implementation projects. This hands-on role requires strong problem solving, communication, training, and project coordination skills. PIMS Support Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues. Serve as a resource for hospital teams and coordinate issue resolution with vendors and AVG. Partner with AVG Operations and streamline configurations, workflows, standards, and processes across hospitals. Support system updates, testing, configuration changes, and new functionality. Identify recurring issues, recommend improvements, and escalate significant concerns to the Director of PIMS. PIMS and Software Implementation Maintain implementation plans, timelines, task lists, readiness requirements, risks, and status updates. Assist with hospital setup, system configuration, user access, provider setup, and integration requirements. Coordinate data mapping, cleansing, migration, testing, and validation against source systems and approved reports. Document discrepancies, corrective actions, testing results, approvals, and unresolved risks. Coordinate training, confirm hospital readiness, provide support during go live, and track issues through resolution. Integrations, Reporting, and Data Validation Support third party laboratory, pharmacy, diagnostic, communication, marketing, loyalty, and reporting integrations. Coordinate integration setup, testing, validation, documentation, and issue resolution with vendors and internal teams. Validate converted data for completeness, accuracy, accessibility, and consistency with approved source records. Assist with clinical, operational, and financial reporting and investigate variances following system changes. Maintain clear validation records that support consistent execution and audit readiness. Workflow Improvement, Training, and Documentation Partner with the Director of PIMS to evaluate hospital workflows and identify opportunities to improve efficiency through technology. Ensure configurations support scheduling, medical records, estimates, invoicing, treatment plans, pharmacy, inventory, diagnostics, provider setup, client communications, and reporting. Help standardize workflows, item setup, inventory processes, pricing structures, and chargemaster practices where applicable. Develop and maintain standard operating procedures, job aids, workflows, training resources, and implementation records. Train hospital leaders and team members and translate technical concepts into clear, practical instructions. Project Coordination and Collaboration Collaborate with hospital leadership, veterinary teams, Information Technology, vendors, and corporate departments. Communicate progress, decisions, risks, and outstanding items while keeping assigned work on schedule. Serve as a liaison between hospital users and technical teams and take ownership through resolution.