About this role
Job summary
We are looking for a dental receptionist to join our team on a fixed-term (one year), full-time basis to be part of a wider dental team providing reception, administrative & clerical support to the dental service using computerised systems. This will include assisting with the decontamination of instruments, as required.
Advance your career and expand your skills in a supportive and progressive environment. Come and join our amazing team in our state-of-the-art dental facility and truly make a difference to local people.
Main duties of the job
Welcome and support patients and carers sensitively; provide clear information and manage expectations. Explain NHS charges clearly and appropriately; provide up-to-date leaflets and signposting information. Work collaboratively with clinicians, senior leaders and colleagues to keep clinics running smoothly.Register patients and maintain accurate records on the practice system (demographics, consents, medical history forms), following Data Protection and confidentiality requirements. Optimise the appointment book: protect urgent slots, backfill cancellations, and monitor waiting times using the digital systems. Process payments (cash/card), issue receipts, reconcile takings, and support banking in line with finance procedures.
About us
We are an innovative Dental Social Enterprise that really wants to make a different to people through the delivery of accessible NHS dental care. We are a purpose-led and values driven organisation. Our mission is clear; we are here to deliver ordinary dental care with extraordinary care.
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Job description Job responsibilities
For more information, please see job description attached.
We recommend that you apply as soon as possible, even if the closing date is in the future.
Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early.
We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.
Person Specification
Qualifications Essential
Relevant work experience and/or education; relevant work experience may include customer-facing service Relevant educational experiences should include being education to level 3 and/or a professionally accredited customer service qualification
Desirable
Customer Service Training Programme or equivalent Knowledge of sterilisation procedures
Skills Essential
Good communication skills both oral and written Clear and accurate written skills, including ability to complete forms accurately Ability to empathise, reassure Knowledge and competent use of Microsoft office programmes To provide judgements involving facts or situations, some of which require analysis Take responsibility for making appropriate safeguarding referrals via the Safeguarding Lead and provide guidance for others to do so Demonstrate understanding and commitment to equal opportunities, equity, and the promotion of cultural competency Ability and willingness to travel
Experience Essential
Reception and or Customer Service experience Knowledge of health, safety and security issues Intermediate computer skills Ability to prioritise workload
Desirable
Reception and or Customer Service experience Knowledge of health, safety and security issues Intermediate computer skills Ability to prioritise workload
Attitude Essential
Team Player A will try attitude Good timekeeper Friendly, approachable, and calm manner Ability to work flexible hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University of Suffolk Dental CIC
Address Floor 2, James Hehir Building
University Avenue
Ipswich
Suffolk
IP3 0FS
United Kingdom
Employer's website https://suffolkdentalcic.co.uk/ (Opens in a new tab)