About this role
Job summary
Ongar Health Centre are keen to recruit an Administration Manager to work 32.5 hours per week, Monday to Friday, 6.5 hours per day. Hours can be agreed at interview. This important position will see you responsible for the efficient management and direction of the admin team, ensuring all admin duties and workflows are performed effectively, in a timely way and to the required standard, meeting the objectives of the practice. You will be key in supporting the management team in promoting ED&I, quality and service improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team.
Main duties of the job
Overseeing the admin services of the practice, ensuring staff achieve their primary responsibilities Line managing all admin staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Completing staff appraisals as required Identify and deliver team training where required Managing practice workflow to ensure timely action taken. Reviewing and updating all admin procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient admin processes and procedures to adhere to extant legislation Completing a weekly situation report (SitRep) to highlight any concerns and propose an action plan as required to mitigate risk. Acting as a focal point for admin communication, advising administrative staff on methods of communication and best practice Coordinating the provision of temporary admin staff ensuring sufficient cover is provided for periods of leave and other staff absences Acting as first point of contact for admin related complaints Providing initial guidance and advice to patients who wish to complain Acting as a building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Championing new technologies that improve admin workflows and support the Practice Operations Manager with training of admin team as required
About us
We are a large, busy training practice, serving a patient population of just under 13,000 and operating from purpose built premises. With free parking close by. We use Systmone clinical system and are rated Good with CQC.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Excellent communication and interpersonal skills Ability to work under pressure in a fast-paced environment Ability to manage a team and practice admin workflow. Ability to prioritise effectively Respectful of patient confidentiality Ability to work well as part of a team and autonomously. Willingness to support the wider aim of the practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address Ongar War Memorial Medical Centre
57 Fyfield Road
Ongar
Essex
CM5 0AL
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)