About this role
Job summary
We are seeking a proactive and organised General Practice Assistant (Non-Clinical) to join our team. This vital role supports the smooth operation of the GP medical practices by managing administrative tasks, coordinating patient communications, and ensuring efficient office workflows. The ideal candidate will bring excellent communication skills, strong organisational abilities, and a passion for delivering exceptional customer service. This position offers an exciting opportunity to contribute to a dynamic healthcare environment while developing valuable skills in administration.
Join us as a General Practice Assistant (Non-Clinical) to play a key role in supporting quality healthcare delivery through efficient administrative operations. Your dedication will help ensure our practice runs smoothly while providing excellent service to our patients.
Main duties of the job
Job Responsibilities:
Working with on-call team, ensuring the daily requests for GP appointments are dealt with accuracy and in a timely manner Adapting to individual clinicians as you work alongside the on-call team Completing the GPA team tasks. Reassigning tasks if the clinician is on annual leave Reassigning pathology depending on annual leave or clinicians who work on a part-time basis Filing bowel and smear results Process and Invite patients in for their cervical screening using the portal. Completing repeat blood test team tasks, adding blood forms at the request of clinicians Actioning various batch reports and completing system one updates Have a good understanding when to send FP69s Managing and having a clear understanding of footfall and accurx system As and when undertaking various other admin roles as appropriate to cover sickness and annual leave Following the GP planner and annual leave on SystmOne, plan and add all clinical and additional staffs clinic lists and any ad-hoc rota amendments.
About us
We care for a diverse and growing population of around 17,500 patients across two well established clinical sites and a dedicated administrative base. Our scale brings breadth and variety to the clinical work, yet we have worked hard to maintain the feel of a close, supportive and approachable team.
At School Lane, our ethos is simple. Every role matters and every voice counts. We share knowledge openly, support each other through the pressures of primary care and remain focused on delivering care that is safe, effective and genuinely centred around our patients.
We are a busy practice, but that energy brings purpose and satisfaction. You will be trusted to take ownership of your role, supported when challenges arise and encouraged to develop your interests and skills.
There are real opportunities here to shape services and make a lasting difference.
Job description Job responsibilities
Job Summary
These areas are not representative of the whole scope of the role and other work may be included into the remit of this post as needed.
At all times, the post holder must act in a manner consistent with the code of conduct and appearance representing School Lane Surgery, Breckland Alliance and the NHS.
Job Responsibilities
Working with on-call team, ensuring the daily requests for GP appointments are dealt with accuracy and in a timely manner. Adapting to individual clinicians as you work alongside the on-call team. Completing the GPA team tasks. Reassigning tasks if the clinician is on annual leave. Reassigning pathology depending on annual leave or clinicians who work on a part-time basis. Filing bowel and smear results Process and Invite patients in for their cervical screening using the portal. Completing repeat blood test team tasks, adding blood forms at the request of clinicians. Actioning various batch reports and completing system one updates. Have a good understanding when to send FP69s. Managing and having a clear understanding of footfall and accurx system. As and when undertaking various other admin roles as appropriate to cover sickness and annual leave. Following the GP planner and annual leave on SystmOne, plan and add all clinical and additional staffs clinic lists and any ad-hoc rota amendments.
Additional Duties
It is recognised that this JD may evolve. It will be reviewed during the post holders annual appraisals and be amended to reflect any changes needed in discussion with the post holder.
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risks.Making effective use of training to update knowledge and skills.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.Work effectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload, and resources.Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.Communicate effectively with patients and carers.Recognise peoples needs for alternative methods of communication and respond accordingly.This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in helping to develop the role and in initial and ongoing discussions.
Person Specification
Experience Essential
- Strong IT proficiency in Word and Excel - Excellent communication skills in English, both written and verbal - Exceptional organisational skills with the ability to prioritise tasks effectively and manage time efficiently - Ability to work independently as well as part of a team in a fast-paced environment.
Desirable
- Knowledge of medical terminology is advantageous but not essential; willingness to learn on the job is required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name School Lane Surgery
Address Doctors Surgery
School Lane
Thetford
Norfolk
IP24 2AG
United Kingdom
Employer's website https://www.schoollanesurgery.co.uk/ (Opens in a new tab)