About this role
Job summary
Come and work in our Children and Young Peoples administration team providing quality administrative services to clinician across multiple services. You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post covers our services across the county and offers the opportunity to learn and enhance your skill set due to the diversity of the role.You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly. You will help maintain high standards of patient experience while supporting performance targets such as Referral to Treatment (RTT), 18 week waits.
Main duties of the job
Manage waiting lists to ensure timely access to appointments Schedule, monitor, and manage appointments Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required. Maintain effective communication between patients, and clinical teams. Record, update, and report patient and performance data using Trust information systems. Proficient in audio typing and transcribing reports and meeting minutes Identify and escalate operational issues to line management. Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns. Ensure compliance with Trust policies, and Service Standard Operation Procedures
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description Job responsibilities
See the job description that has been attached to this advert which includes the person specification
Person Specification
Qualifications Essential
Level 3 vocational qualification in relevant subject or equivalent Level 3 Word processing or typing qualification or equivalent
Skills Essential
Excellent written and verbal communication skills Able to prioritise workload and deliver against agreed national and local KPIs Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail Problem solving - ability to respond to problems and identify solutions Ability to establish and maintain working relationships at all levels internally and externally Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels Adaptable and flexible approach to work
Knowledge Essential
Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook
Desirable
Knowledge of medical terminology
Experience Essential
Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures Management of records and information in an office environment. Previous experience of working in a customer focused environment Previous experience of working towards targets/deadlines Previous experience of validating data against reports. Previous experience of audio typing and transcribing of meeting minutes
Desirable
Previous experience in using SysmOne Previous NHS experience
Specifif Requirements Essential
Evidence of working in an office environment where frequent interruptions may cause distraction Ability to travel countywide as required
Desirable
Enjoys working in a multi-disciplinary team
Personal Qualities Essential
Ability to work in line with and role model Group values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name United Lincolnshire Hospitals NHS Trust
Address Countywide posts. Base to be confirmed at interview
Countywide Lincolnshire
LN5 7JH
United Kingdom
Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)