About this role
Job summary
An exciting opportunity has arisen to join the busy Community Podiatry administration Team in Halton. As part of a small dedicated team you will be the first point of contact for enquiries from patients, carers and Health professionals regarding general enquiries and booking appointments. You will need to be able to work alone and as part of a Team and use your own initiative to ensure deadlines are met.
Main duties of the job
To utilise good communication skills .
To be the first point of contact for the Halton Podiatry service and use own experience and initiative to deal efficiently and effectively with enquiries from patients, carers and a variety of Health Care Professionals.
To book patients appointments for various clinics, make follow up appointments and if required, to reschedule appointments.
Ability to use EMIS patient record and appointment booking system.
Maintain effective administrative systems.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
Kind: We are caring, supportive and respectful to everyone Open: We are honest, transparent and open to new ways of working Fair: We listen, value our differences and are inclusive to all One team: We work well together and with our communities
Job description Job responsibilities
Job Purpose:
To provide administrative and clerical support to the Halton podiatry service. Provide telephone duties for Podiatry clinics and bookings. To use own initiative to maintain the day-to-day smooth running of the office and to be responsible for organising and prioritising own workload to ensure deadlines are met.
Duties and Responsibilities
Principle Duties and Responsibilities
1. To provide administration functions for clinics and be the first point of contact for all enquires regarding the service, deal with general enquires from patients, carers and other health professionals and to be fully conversant with the computerised system.
2. To book in patients attending clinics, make follow-up appointments, reschedule appointments.
3. To assist in information collecting as requested by registered staff.
4. To take messages and relay accurately to podiatrists
5. Register referrals to designated waiting lists
6. To be responsible for establishing and maintaining effective administrative systems including filing.
7. To be able to communicate effectively in a variety of ways with patients and carers to ensure smooth delivery of services
8. To prepare patient case notes in line with local policies and ensure case notes are kept up to date.
9. To make appointments for patients and deal with cancellations as per local protocols.
10. Exercise good personal time management, punctuality and reliable attendance
11. To attend regular meetings as required e.g. staff meetings
12. To undertake any other duties that might be considered appropriate by the team leader.
13. Adhere to all Trust policies and procedures.
14. Expect to contribute to policy and service development within own role
15. Maintain staff and patient confidentiality and adhere to the Data Protection Act at all times
16. Comply with PDP including KSF and appraisal system
17. To participate in audit as required
Please see Full Job Description attached.
Person Specification
Qualifications Essential
Good general education Basic numeracy and literacy skills RSA1 or equivalent in typing/word
Desirable
NVQ level 2 ECDL Knowledge of medical terminology
Skills and Knowledge Essential
Keyboard skills Ability to use own initiative and work under direction Microsoft windows skills Good time management and personal organisational skills Accuracy and efficiency Able to organise and respond efficiently to routine requests from the team and members of the public Awareness of confidentiality issues Forward thinking Attention to details Excellent interpersonal skills Able to problem solve Ability to work as part of a team Have good written, verbal and nonverbal communication skills Able to self-motivate Demonstrate commitment to lifelong learning Willingness to work flexibly Able to recognise and work within own personal limitations Have and understanding of office systems
Desirable
Awareness of computerised systems
Experience Essential
Previous experience as a clerical assistant
Desirable
Previous experience as a data input clerk/clerical assistant
Job Specific Requirements Essential
The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (BCH)
Address Millbrow Clinic
Millbrow
Widnes
Cheshire
WA8 6RT
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)