About this role
Job summary
Westlands Medical Centre has an exciting new vacancy for a Receptionist/Administrator to join our dynamic administrative team!
We are seeking an enthusiastic, professional, and patient-focused individual to become part of our busy and supportive team. This varied role combines reception, administrative, secretarial, and prescription duties, providing an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment.
As the first point of contact for patients, visitors, and external healthcare professionals, you will deliver exceptional customer service while supporting the efficient day-to-day running of the practice. In addition to managing appointments and patient enquiries, you will assist with a range of administrative and secretarial tasks, including processing correspondence, managing clinical documentation, supporting referral processes, and undertaking prescription-related administration in accordance with practice protocols.
The successful candidate will have excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied workload while maintaining strict confidentiality. Previous experience within a GP practice, healthcare setting, prescription administration, or medical secretarial role would be desirable , although full training will be provided for the right candidate.
Main duties of the job
Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Completing tasks set by the practice manager and the doctors / clinicians Opening and closing front doors in line with opening times Greeting patients kindly and courteously Working as part of a team collaboratively with other team members Preparing the surgery, waiting area, consulting rooms in preparation for clinics Working in secretaries processing referrals/dictation
About us
Westlands Medical Centre has 10,500 patients with the Reception Team at the centre of the organisation. We are an experienced Training and Research Practice.
Westlands Medical Centre Vision
The doctors, nurses, and all staff are committed to the provision of High Quality Patient Centred Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on excellent customer service. We will:
Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients. Provide equal access to our services, and value the diversity of our patients and staff. Encourage patient involvement in the management of their care. Provide an environment which is clean, safe and conducive to high quality patient care. Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner. Ensure clinical and non-clinical staff partake in continuous professional development. Work with the wider healthcare community to deliver an innovative and holistic service. Regularly communicate with patients and staff on surgery performance.
Job description Job responsibilities
Receptionist/GP administrator required. 36.5 hours per week, either 1 full time or 2 part time will be considered please let us know your choice when applying. Successful applicant must be flexible and available for overtime/holiday cover when needed.
The role of reception / administrator is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.
Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, secretarial work and working collaboratively as part of our practice team.
The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.
Although you will be well-supported by our existing administrative and management team, you must eventually be able to work independently, autonomously, with a problem-solving and can-do attitude.
As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.
The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, docman as well as emis (clinical system training provided).
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths (or international equivalent) Good IT and computer skills Good customer service
Desirable
Efficiency in handling incoming telephone calls quickly and promptly Good communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Westlands Medical Centre
Address 20b Westlands Grove
Portchester
Fareham
Hampshire
PO16 9AD
United Kingdom
Employer's website https://www.westlandsmedicalcentre.nhs.uk/ (Opens in a new tab)