About this role
Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses. They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises. Key Responsibilities Provide technical assistance to customers and act as a trusted point of contact for support matters. Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance. Manage incidents, requests and ongoing technical tasks through the Service Desk system. Provide customers with regular updates and ensure tickets are progressed within agreed SLAs. Escalate critical, complex or high-priority issues to Management when appropriate. Organise daily workloads and ensure urgent and important tasks are dealt with accordingly. Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements. Install, configure, test, maintain and repair IT hardware, software and related systems. Maintain accurate ticket information and document technical work and outstanding actions. Respond to major incidents and priority issues both remotely and at customer locations. Benefits £30,000 - £40,000 per annum, depending on experience. 40 days' paid holiday annually.