About this role
*This role is based in our Austin HQ. The team works in office Monday–Thursday, with the option to work remotely on Fridays.
Made In is looking for a Global Head of Growth, Amazon & Marketplaces to own and scale our third-party marketplace business as a full P&L, starting with Amazon US and owning our international footprint (Canada, UK, Australia, Europe, and more).
This is a builder's seat. You'll operate as the general manager of the channel: strategy, execution, and financial outcomes, in tight partnership with brand, merchandising, supply chain, and performance marketing. Made In has scaled as a DTC-first, restaurant-credibility brand: professional-grade cookware trusted by 4,000+ restaurants and 150+ James Beard-recognized chefs. Your job is to translate that equity into a global marketplace channel.
What You'll Do
• Own the Amazon business end-to-end (global): P&L, growth roadmap, and channel strategy
• Set and defend marketplace pricing and assortment strategy so Amazon complements, rather than undercuts, DTC and wholesale (Crate & Barrel, Macy's, Bloomingdale's, Costco)
• Run Seller Central operations: catalog, listings, keyword and search strategy, PDP and A+ content, Brand Store
• Own onsite conversion-rate optimization (CRO) strategy: content requests, content optimization, and testing
• Own Amazon Advertising and marketplace performance, with hands-on oversight of Sponsored Products, Sponsored Brands, Sponsored Display, DSP, and AMC — coordinating with the existing paid social/search team so marketplace spend and brand-site spend aren't competing for the same demand. Evaluate advertising alongside pricing, Buy Box, listing health, content, conversion, organic rank, inventory, contribution margin, and incremental growth.
• Own FBA strategy — demand planning, inbound placement and inventory positioning, in-stock performance, and cost mitigation (freight, fees, placement)
• Set growth priorities, performance targets, and execution roadmaps across marketplace channels (Amazon, Walmart, eBay)
• Stand up international marketplace presence — sequencing, localization, and operational setup for Canada, UK, Australia, and future markets (China under evaluation)
• Monitor competitors and marketplace trends
• Protect brand integrity on-platform: enforce MAP, monitor unauthorized sellers/resellers, and manage fraud and counterfeit risk (building on existing fraud-prevention work)
• Manage external agency and platform partners; bring the right things in-house as the channel scales
• Partner cross-functionally with Brand, Merchandising, Supply Chain, Finance, and Performance Marketing to align investment, pricing, and growth priorities
• Build dashboards and reporting that tie marketplace performance into company-wide revenue and marketing measurement; regularly present results, risks, and strategic recommendations to leadership
• Represent the channel to executive leadership as the accountable owner
What We're Looking For
• 7–10+ years in e-commerce/marketplace management, with deep hands-on Amazon experience (Seller Central)
• Track record scaling a marketplace business to $100M+ in revenue, ideally in a premium/DTC-heritage physical product brand (housewares, kitchen, or adjacent categories a plus)
• Experience owning a P&L, not just running campaigns
• Fluency across the full Amazon stack: search/SEO, content, retail media, FBA/supply chain, and platform operations
• International marketplace launch experience (UK/EU, Canada, Australia) strongly preferred
• Experience protecting brand pricing/positioning in a marketplace environment — you understand the tension between growth and brand equity, and know how to manage it
• Comfortable managing agencies and cross-functional stakeholders while staying hands-on with the day-to-day
• A builder mindset: this channel needs someone who'll build the playbook, not just execute one that already exists
Why This Role Stands Out
• True end-to-end ownership of a major growth channel at a fast-growing, founder-led brand
• Direct visibility with the CEO and executive team
• A brand with real credibility to work with — restaurant and chef trust as built-in proof, not a story to manufacture
• Ground-floor opportunity to build international marketplace presence from scratch
Benefits We Offer
• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen
Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.