About this role
Who We Are:
GoSaaS is a global leading Oracle partner specializing in the implementation of SaaS solutions. We are headquartered in the USA with additional offices in Canada, Malaysia, Pakistan and India. Our consistent ranking among USA's fastest-growing companies and Fortune 5000 recognition for three consecutive years attest to our commitment to innovation and customer satisfaction. We specialize in on-premises to cloud migrations, implementations, customizations, and integrations of Oracle Cloud for medium to large enterprises in the life sciences, semiconductor, and high-tech manufacturing industries.
We are a team of passionate engineers focused on developing the next generation of products and solutions in collaboration with our customers. We provide a challenging and supportive environment where employees can nurture and grow their careers.
We are looking for motivated SysOps Interns to join our team and provide critical Level 1 (L1) technical support. In this role, you will act as the first line of defense for technical inquiries, ensure efficient ticket routing, and maintain smooth operations. During lower-volume periods, you will also gain exposure to additional infrastructure and support initiatives across our broader team.
Job Responsibilities:
• L1 Technical Support (Primary): Deliver front-line support to users and clients, managing incoming system alerts, end-user inquiries, and technical incidents.
• Ticket Management & Troubleshooting: Perform initial triage, basic troubleshooting, issue categorization, and timely resolution or escalation according to established Service Level Agreements (SLAs).
• Client & Internal Communication: Provide clear, professional, and empathetic written and verbal status updates to client contacts and internal team members.
• Secondary Support Initiatives: Assist with cross-functional team projects, routine system maintenance, and documentation efforts during lower-volume periods.
• Task Prioritization: Efficiently balance primary L1 support commitments alongside secondary internal assignments and project tasks.
Must-Have Skills:
• Strong problem-solving and logical thinking skills
• Eagerness to learn and improve with feedback
• Ability to communicate clearly and effectively
Qualification: Bachelor's degree in Computer Science or equivalent
What We Offer:
At GoSaaS, we invest in the personal development and growth of every individual because we know that our success is built on the drive and passion of our people.
Key benefits that we offer to our people include:
• Competitive salary and comprehensive benefits package
• Bi-annual increments
• Annual bonus
• Fuel Allowance
• Internet Allowance
• Comprehensive medical benefits
• Generous provident fund contribution
• Opportunity to work with the latest Oracle Cloud technologies
• Collaboration with diverse clients across various industries
To learn more about GoSaaS, visit: https://www.gosaas.ai/