About this role
About Us
Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.
Our range of expert services has been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.
Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust and value long-term partnerships that allow our customers and our team to grow together.
About The Role
At GTM, you’ll work with a diverse and talented group of professionals who are passionate about redefining the iGaming experience. Your team will be dynamic, supportive, and dedicated to driving innovation, ensuring you have the resources and collaboration needed to excel.
The NOC Team provides 24-hour continuous support and monitoring to ensure an uninterrupted flow of all data and services.
How You’ll Make an Impact:
• Monitor: Take ownership of monitoring and operating the application stack to ensure uninterrupted 24/7 stability.
• Monitoring & Observability: Continuously improve monitoring, observability, and alerting capabilities to enhance system reliability and performance.
• Alert Handling: Act on alerts and alarms following Standard Operating Procedures (SOPs) to address issues promptly.
• Service Management: Manage Jira tickets and participate in incident management processes to ensure timely resolution and clear communication.
• Ticket Management: Oversee the ticketing system, ensuring that all tickets contain accurate, up-to-date information for effective tracking and resolution.
• Collaborative Deployment: Coordinate with internal teams during routine deployments to ensure smooth, efficient rollouts.
• Issue Resolution: Work closely with internal stakeholders to identify and resolve issues impacting our services.
• NOC Process Development: Develop, document, and maintain Network Operations Center (NOC) policies, procedures, and tools to optimize operations.
Who You Are:
• Language Skills: Fluent in English, with strong communication abilities for effective collaboration.
• Educational Background: Bachelor’s degree in Computer Science or a related field.
• Experience: 3+ years in a technical services, NOC, or operations role.
• Shift Flexibility: Willingness to work in a 24/7 shift rotation. Night shifts are conducted remotely from home.
• Monitoring & Observability Tools: Hands-on experience with Grafana, Prometheus, Elastic, Site24x7, or similar monitoring and observability solutions.
• Incident Management: Familiarity with incident management processes, troubleshooting, and service restoration practices.
• Technical Knowledge: Solid knowledge of Internet protocols and Linux operating system fundamentals.
• Analytical Skills: Strong analytical and problem-solving capabilities.
• Self-Motivation: Highly self-motivated, with a desire to learn and grow.
What We Offer:
We’re not just about work, we are about creating a great place to grow, connect, and enjoy the journey. Here’s what you can expect when you join us:
• Competitive Salary Package: We value your skills, dedication, and contributions
• Time Off: Enjoy 21+ days of annual paid leave so you can rest, recharge, and come back inspired
• Bonus: Performance-based annual bonuses
• Health & Wellness: Additional Health insurance including dental care; Co-funding a Multisport/Coolfit card to help you stay active
• Extra Benefits: Employee discounts at various retailers and a monthly allowance for public transportation
• Great Office Locations: Central office location in Sofia and Plovdiv
• Relax & Recharge Zone: Take a break with colleagues in our PlayStation and Pool Table - perfect for recharging during the day
Wait, there’s more:
• Happy Hour Fridays: Every Friday we host themed Happy Hours with snacks, fun activities, and plenty of opportunities to connect and unwind with colleagues
• Multicultural Days: Celebrate diversity and experience the traditions, food, and cultures of teammates from around the world
• Massages at the Office: Weekly Free Recreational Massages to help relax during the workday
• Sports & Football Team: We regularly participate in various sports events and have our own Delasport Football Team, taking part in the IT League
• Bulgarian Language Lessons: Classes designed to facilitate smoother communication for non-native speakers.
• Office Library: Enjoy access to technical literature to expand your knowledge
Ready to Be Part of Something Big?
If you’re excited to join a team that’s revolutionizing the iGaming world and want to make a real impact, apply today. We can’t wait to meet you!