About this role
Overview To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under supervision; participate in projects.
Responsibilities
Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elementsConduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performanceCreate reference and support tools that reinforce trainingDevelop and enhance training content and technique to ensure that learning objectives meet training requirementsFacilitate classroom interactions to ensure optimum engagement levels from participantsIdentify and recommend new and novel training approaches and modalitiesImplement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offeringsLiaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methodsManage preparation of training materials, resources and course content from conception through production stagesPlan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc trainingRespond to and resolve training related issues and inquiriesTrack, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achievedTrain employees on the concepts, products, policies, procedures and equipment used in the positionConduct research and analysis of requirements and processesIdentify and develop recommendations for business process improvementMeasure, develop, mentor and counsel traineesServe as subject matter expert regarding business functions, systems, policies and/or proceduresSet performance standards and expectationsPerform other duties as assigned Qualifications
Ability to adapt to fluctuating work-flowAbility to compile, organize and present information clearly and conciselyExposure to classroom instruction and/or facilitation for individuals or groupsExposure to working and participating in cross-functional, multi-dimensional teams and projectsBasic skill to successfully influence, lead and/or guide others towards goalsEffective database and presentation software skillsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill capturing and translating processes and requirements into easily understood termsEffective skill collaborating with various external and internal technical and/or functional contactsEffective skill communicating with all levels within an organizationEffective skill interacting tactfully and effectively in difficult situationsEffective skill speaking and/or presenting in front of groups in a professional settingEffective verbal and written communication skillsEffective word processing and spreadsheet software skills Desired Qualifications
Basic skill in assessing organizational training needs and researching topics for course developmentBachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experienceFamiliarity with Navy Federal products, services, programs, policies and proceduresFamiliarity with Navy Federal's functions, philosophy, operations and organizational objectivesFamiliarity with banking/financial industry standards and practicesValid Passport and Driver's license Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM (Hybrid, extensive travel including overseas) Location:
4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2026 • Yello and WayUp Top 100 Internship Programs 2025 • Computerworld® Best Places to Work in IT 2026 • Most Loved Workplace - America's Top Most Loved Workplaces® 2025 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America 2026 • Military Times 2025 Best for Vets Employers • Forbes® 2026 America's Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2026 Handshake Early Talent Award • Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.