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Markets Support Analyst @ Bank of America

Jacksonville, Florida, USOnsiteFull-time
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About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

LOB Job Description:

Responsible for the timely and accurate processing of proxy voting events and Class Action mailings. This role supports the end-to-end lifecycle and event notification activities, including event capture, validation, reconciliation, client communication, election processing, exception management, and adherence to regulatory and operational risk requirements. Responsibilities include reviewing event information from multiple sources, ensuring data accuracy, and coordinating with internal partners and external vendors to meet established client and market deadlines.

Responsibilities:

Responsible for reviewing and analyzing proxy & class action related material and dataProcess client instructions within established deadlinesMaintain accurate records and audit trailsTimely response to internal/external client queriesInterface with lines of business supported (Wealth Management, Prime Finance), Vendors and international custodiansLiaising with internal departments and Vendors to ensure timely resolution of issues raisedInvolvement in ad hoc projects for new processes or industry initiativesMaintain policies and procedures on related processes Required Qualifications:

1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.Good IT skills such as Microsoft office / excel, Copilot experience a plusExcellent communications skills and ability to present to an audienceStrong analytical and problem-solving skillsAbility to work under pressure in a team environmentAttention to detail and ability to manage deadlinesWork effectively with others by establishing and maintaining positive working relationships built on mutual respect and trustEscalate issues that demonstrate risk to customers/clients and/or the companySelf-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalateSeeks to advance knowledge and improve skills Desired Qualifications:

Strives to bring new thoughts and ideas in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Skills:

CollaborationCustomer and Client FocusOral CommunicationsPrioritizationActive ListeningAdaptabilityBusiness AcumenClient ManagementData Collection and Entry Shift: 1st shift (United States of America)

Hours Per Week: 40

Skills

Data and Analytics

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