About this role
WHO WE ARE LOOKING FOR
We are seeking a strategic and forward-looking leader to drive the Global Delivery and Transformation of Nike's Order-to-Cash (O2C) operations. This role is accountable for end-to-end Invoice-to-Cash performance, delivered through a managed service model (MSP/BPO), while ensuring alignment to global process standards and business priorities.
The ideal candidate combines deep finance operations expertise with strong transformation capability, including automation, data, and AI enablement. This leader will operate at the intersection of operations, process, and technology-partnering closely with senior stakeholders across Finance, Sales, and Marketplace to improve cash performance, customer experience, and operational scalability.
Based at Nike's World Headquarters (PHK - Beaverton), this role is positioned as a key global connector between strategy, process ownership, and execution.
WHAT YOU WILL WORK ON
Own global O2C service delivery across billing, collections, cash application, disputes, deductions, and AR close through MSP governanceDrive performance outcomes across key metrics including DSO, dispute cycle time, and cash application accuracyPartner with GPO-O2C to ensure global process standardization, governance, and control adherenceLead next-generation transformation initiatives including automation, advanced analytics, and AI/GenAI enablementIdentify and eliminate value leakage across the Invoice-to-Cash lifecycle to improve working capital outcomesEstablish strong governance with MSP partners, including performance management, service evolution, and innovation roadmapEnable scalable solutions for complex and fast-growing business models (marketplace, digital, wholesale)Bring visibility to O2C health through data-driven insights, storytelling, and executive-ready reportingAct as an escalation point for critical operational and systemic issues impacting invoicing and collectionsBuild and lead a high-performing team culture focused on accountability, continuous improvement, and innovation WHO YOU WILL WORK WITH
You will report to the Sr. Director, Global Finance Operations and collaborate closely with:
Global Process Owner (GPO) - O2CSales and Marketplace Finance leadersControlling and Corporate Finance teamsTechnology partners supporting SAP, O2C platforms, and automation solutionsMSP/BPO leadership teams delivering global operationsCross-functional business stakeholders to drive end-to-end process excellence and customer outcomes WHAT YOU BRING
10+ years of experience in Finance Operations with strong expertise in Order-to-Cash / Accounts ReceivableDemonstrated leadership in global service delivery models, including MSP/BPO governanceDeep understanding of Invoice-to-Cash processes, including billing, collections, disputes, and cash applicationStrong transformation experience in automation, digital finance, and AI/GenAI enablementProven ability to influence senior stakeholders in a global, matrixed organizationStrong business acumen with focus on working capital optimization and cash flow performanceExperience with ERP (SAP) and O2C platforms (e.g., HighRadius, BlackLine or similar ecosystems)Strong data and analytics mindset; ability to translate insights into actionExcellent leadership, communication, and stakeholder management skillsBachelor's degree in Finance, Accounting, or related field. Will accept any suitable combination of education, experience, and training. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.