About this role
Make your mark by helping deliver accurate, compliant reporting outcomes that protect customers and the firm. In this role, you will connect business needs to technology delivery through clear requirements, disciplined testing, and evidence-based validation. You will work with cross-functional partners to surface defects early, improve data quality, and accelerate remediation. If you enjoy owning execution details while keeping an end-to-end view, this role offers meaningful impact and variety.
Job summary As a Business Analyst, Tax Reporting and Withholding in our Tax reporting and withholding team, you will translate business needs into clear requirements and validate solutions through hands-on testing and evidence capture. You will partner closely with Technology, Operations, and business stakeholders to confirm calculations, data integrity, and system outputs align with approved requirements. You will help drive timely remediation of defects and support continuous improvement initiatives.
Job responsibilities
Elicit, document, and maintain business requirements and end-to-end process flowsCreate and maintain process documentation to support delivery and steady-state operationsDevelop testing deliverables for new functionality and enhancements, including test plans, test cases, and test scriptsExecute tests, document results, and produce complete, audit-ready testing evidenceValidate data integrity, system outputs, and critical calculations against approved requirementsIdentify, log, and escalate defects and data-quality concerns, and support triage and remediation activitiesCoordinate re-testing cycles and confirm resolution outcomes meet defined acceptance criteriaPartner with Technology, Operations, and business stakeholders to refine requirements and resolve issuesMaintain job aids, procedures, and required supporting documentationMonitor and communicate testing status, risks, and outcomes using standard tracking toolsIdentify opportunities to improve quality and efficiency, including process and automation improvements Required qualifications, capabilities and skills
Experience eliciting and documenting business requirements and end-to-end process flowsExperience creating and maintaining process documentation in a regulated or control-focused environmentExperience designing and maintaining test plans, test cases, and test scripts for system changes and enhancementsExperience executing tests end-to-end, documenting results, and capturing clear supporting evidenceAbility to validate data integrity, system outputs, and calculations against approved requirementsAbility to identify, document, and communicate defects and data-quality issues through to resolutionProficiency with Microsoft Excel, Word, PowerPoint, and SharePointEffective written and verbal communication skills, including the ability to align cross-functional stakeholdersAbility to manage competing priorities, meet deadlines, and adapt in a changing environmentAbility to work independently with limited day-to-day supervision while collaborating effectively in a team Preferred qualifications, capabilities and skills
Knowledge of deposit products and/or deposit operationsExperience supporting account opening, customer servicing, or deposit operations platformsFamiliarity with tax reporting and withholding processes and related controlsExperience with reporting, reconciliation, and/or regulatory-driven processesExperience supporting multiple concurrent projects or initiativesExposure to testing governance practices, including evidence standards and audit readiness expectations All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.