About this role
Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise.
SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is "Powered by Difference." By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.
Sonepar is seeking a Customer Engagement Manager to support our growing Data Center business. This unique role combines customer relationship management, strategic outreach, CRM excellence, AI-enabled engagement, and event coordination to help strengthen relationships with some of the industry's most important customers.
You'll partner closely with Data Center Sales leadership and business development teams to build meaningful customer connections, improve stakeholder visibility, and create engagement strategies that drive business growth.
If you're highly organized, relationship-oriented, and excited about using technology and AI to improve customer engagement, we'd love to hear from you.
What You'll Do
Build Strategic Customer Relationships
Develop and maintain customer contact databases and organizational maps for key target accountsIdentify decision makers and influencers within customer organizationsSupport the sales team by helping create stronger connections across customer accounts Drive Customer Engagement
Execute proactive outreach strategies to increase customer access and engagementSchedule meetings and facilitate introductions between customers and the sales teamSupport account engagement plans across targeted data center customers Coordinate Industry Events
Plan customer engagement activities surrounding trade shows and industry eventsCoordinate customer meetings, invitations, agendas, and follow-up actionsHelp maximize the return on investment from key industry events Leverage Technology & AI
Drive adoption of AI tools that enhance customer engagement and operational efficiencyIdentify opportunities to automate processes and improve productivityHelp train and support users on AI-enabled solutions Optimize CRM & Customer Insights
Ensure CRM data accuracy and consistent engagement trackingDevelop reporting and workflows that provide visibility into customer activityDeliver insights that help sales leadership make informed decisions What We're Looking For
Experience in customer engagement, account management, business development, sales operations, customer success, or related fieldsStrong relationship-building and communication skillsExperience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar systemsAbility to coordinate multiple projects, meetings, and customer-facing activities simultaneouslyInterest in emerging AI technologies and digital enablement toolsStrong organizational and follow-through skillsExperience supporting executive-level customer interactions preferredKnowledge of the data center, technology, electrical distribution, construction, or related industries is a plus What We Offer You
We offer great family-friendly benefits to full-time associates:
Healthcare plansDental & visionPaid time offPaid parental leave401(k) retirement savings with company matchProfessional and personal development programsOpportunity to become a shareholderEmployer-paid short- and long-term disabilityEmployer-paid life insurance for spouse and dependentsRobust wellness programGym reimbursementEmployee Assistance Program (EAP) We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on LinkedIn, Facebook, Instagram and Youtube and learn how we're "Powering Progress for Future Generations."
Learn more about us and our Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [email protected].
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