About this role
About the role: As a Sales Support, you play a key role in enabling the FM Sales team to effectively manage and grow its customer portfolio. You provide analytical, administrative and commercial support, ensuring that sales activities run smoothly and that customers receive timely and accurate assistance. You will work closely with Key Account Managers, customers and internal stakeholders, helping to improve sales performance through reporting, data analysis, contract tracking and customer support. This role is ideal for someone who enjoys working with data, solving problems and supporting commercial teams in a dynamic environment. Key responsibilities: Prepare reports, dashboards, charts and sales statistics to support business decisions. Analyze customer data, market information and sales performance to identify opportunities and risks. Review pricing and budget information and support the sales team with performance analysis. Maintain and update Salesforce and master data records. Communicate relevant market information to customers and the sales team. Coordinate sample requests and follow up on deliveries with customers. Monitor sales administration processes and identify opportunities for improvement. Support the organization of meetings, events and campaigns. Establish effective tracking mechanisms for contract management. Support Key Account Managers in strategic and operational projects. Contribute to quality, food safety and continuous improvement initiatives. About you : University degree. 1–3 years of experience in Sales, Commercial Support, Customer Service or a similar field. Strong analytical skills and ability to work with data. Good knowledge of MS Office, especially Excel. Experience with ERP systems such as SAP is an advantage. Strong communication and interpersonal skills. Customer-focused mindset with problem-solving abilities. Good listening skills and ability to manage multiple priorities. Detail-oriented, proactive and organized. Fluent in English and Turkish. We offer: Direct employment with Barry Callebaut Turkey. A stable, long-term role in a global organization. Opportunity to work in a fast-paced, international environment. Exposure to cross-functional collaboration across Sales, Finance and Supply Chain. Learning and development opportunities within a global company. A collaborative, inclusive and people-focused culture. The opportunity to build commercial, analytical and customer-facing expertise in a leading chocolate and cocoa company.