About this role
PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION: Manage the development of retail operations trainings that equip the sales team with the essential knowledge in achieving business goals and targets. KEY RESPONSIBILITIES: Training Organization: - To complete training needs assessments within the country and match courses available within adidas group to the needs. - Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams as well as Sales Training Manager. - To review trainin g materials received from region/global and adapt the training to the requirements of the subsidiary while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally - To be the champion of retail trainings - Prioritize training per account and optimize training resources and training locations. - Work with Retail Operations, Marketing and Sales to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority, and using own retail benchmark. - Manage training resources including internal and external trainers and monitor training delivery quality - Review feedback from customers and training KPIs to recommend improvements - Develop processes for regular revision of content and effectiveness of evaluation - Develop stringent control process for monitoring training delivery quality and participant eligibility - Leverage internal/external expertise to ensure Retail Trainers are equipped with the essential, latest knowledge crucial to high-impact training delivery - To track the completion of training within the retail employee group of the certificates - To manage the preparation of local graduates to the adidas degree in retail management Budget & Expenses: - Manage assigned training budget and ensure cost effectiveness Personnel Management: - Set performance and development plan with retail trainers; review and evaluate. KEY RELATIONSHIPS: External: Agency Internal: Global different business units (Running/Basketball/Training/Original..etc) Great China training team TW market CTC & Marketing team TW Retail Operation team (ROM/DM) TW Retail Excellence KNOWLEDGE, SKILLS AND ABILITIES : IT Skills: Outlook/Word/Excel/ PPT Advanced Language Skills: Fluent spoken and written English REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS: - University degree or above - Minimum 5 years experience in retail related function. - Minimum 3 years experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience. - Experience with apparel retail or franchise training preferred