About this role
• The Role
• Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.
• You will have …
• Proven track record of excelling in a busy delivery environment
• Excellent organisational, troubleshooting and problem-solving skills
• Strong communication skills – written and verbal
• Ability to grasp new concepts and learn quickly
• Familiarity with ITIL concepts and associated best practice
• Experience of one or more industry standard ITSM tools
• Ability to work effectively as part of a team or on own initiative
• You may have …
• Intermediate knowledge of MS Desktop and Server operating systems
• Intermediate knowledge of SQL scripting and/or PowerShell scripting
• ITIL Foundation certification
• Experience of supporting bespoke software solutions
• First-hand experience of incident management & request fulfilment in an Application Support/2nd line context
• Release & Deployment experience
• Experience of Jira Service Management
• Experience of producing management information/reporting for senior management
• Service Management experience