About this role
Assistant Manager, Offshore Strategy & Enablement This role serves as a key partner to offshore strategy leadership, helping execute governance, workforce planning, performance management, reporting, and operational improvement initiatives that support LRMC's global delivery and offshoring objectives. Responsibilities
• Offshore Strategy Execution & Program Support • Support the execution of LRMC's offshore workforce strategy, partnering with leadership to implement initiatives that align with business objectives and operational priorities; assist with evaluating opportunities to expand and optimize offshore capabilities and support strategic target operating model (TOM) and enablement initiatives • Conduct research and analysis on industry trends, offshore delivery models, workforce strategies, and emerging risks to support leadership decision-making; help drive adoption of a "one-firm" culture by fostering collaboration and effective partnerships across onshore and offshore teams. Contribute to location strategy assessments, workforce planning activities, and operational readiness efforts. • Governance, Reporting & Performance Management • Support the development and administration of performance management frameworks, including Key Performance Indicators (KPIs), operational scorecards, and reporting dashboards; assist in monitoring quality, productivity, and efficiency metrics while identifying improvement opportunities and coordinating remediation efforts • Analyze operational and workforce data to identify trends, generate insights, and recommend process improvements; support the development, maintenance, and reporting of Service Level Agreements (SLAs) and operational performance measures; partner with business leaders to drive continuous improvement initiatives and enhance service delivery • Offshore Enablement & Workforce Management • Coordinate the offshore enablement lifecycle, including intake management, business case support, workforce planning, onboarding coordination, and transition tracking; maintain headcount reporting, workforce metrics, and governance documentation to ensure accuracy and transparency; monitor program risks, issues, and dependencies and escalate concerns as appropriate • Stakeholder Management & Communication • Build and maintain effective working relationships with offshore delivery centers, LRMC stakeholders, and cross-functional teams; prepare presentations, business cases, governance materials, and performance updates for leadership meetings; support stakeholder communications and change management activities associated with offshore initiatives • Facilitate governance meetings, working groups, and project reviews; track action items, decisions, and commitments to ensure timely execution and accountability • Risk & Financial Management • Support financial tracking and benefits realization activities for offshore initiatives; assist in validating business case assumptions, workforce forecasts, and operational performance outcomes to ensure alignment with business objectives • Operational Excellence & Continuous Improvement • Promote operational excellence by supporting process standardization, documentation, knowledge-sharing initiatives, and continuous improvement programs across global teams • Values & Leadership • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications/Experience
• Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function. • Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred. • Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred. • Demonstrated experience managing cross-functional projects and stakeholder relationships. • Bachelor's degree from an accredited college or university required; advanced degree preferred Knowledge & Skills
• Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail. • Experience developing KPIs, operational reporting, dashboards, and performance management processes. • Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools. • Knowledge of continuous improvement and process optimization methodologies. • Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases. • Ability to collaborate effectively across geographically dispersed teams and cultures. • Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools
Leadership Competencies
• Demonstrated ability to influence stakeholders without direct authority. • Strong collaboration and relationship management skills. • Proactive, solutions-oriented mindset with a focus on execution and results. • Commitment to developing strong partnerships and driving operational excellence. Reporting Relationship Reports To: Director - Deliver Model Strategy Lead Direct Reports: May supervise Senior Analysts, Analysts, or Program Coordinators
Assistant Manager, Offshore Strategy & Enablement This role serves as a key partner to offshore strategy leadership, helping execute governance, workforce planning, performance management, reporting, and operational improvement initiatives that support LRMC's global delivery and offshoring objectives. Responsibilities
• Offshore Strategy Execution & Program Support • Support the execution of LRMC's offshore workforce strategy, partnering with leadership to implement initiatives that align with business objectives and operational priorities; assist with evaluating opportunities to expand and optimize offshore capabilities and support strategic target operating model (TOM) and enablement initiatives • Conduct research and analysis on industry trends, offshore delivery models, workforce strategies, and emerging risks to support leadership decision-making; help drive adoption of a "one-firm" culture by fostering collaboration and effective partnerships across onshore and offshore teams. Contribute to location strategy assessments, workforce planning activities, and operational readiness efforts. • Governance, Reporting & Performance Management • Support the development and administration of performance management frameworks, including Key Performance Indicators (KPIs), operational scorecards, and reporting dashboards; assist in monitoring quality, productivity, and efficiency metrics while identifying improvement opportunities and coordinating remediation efforts • Analyze operational and workforce data to identify trends, generate insights, and recommend process improvements; support the development, maintenance, and reporting of Service Level Agreements (SLAs) and operational performance measures; partner with business leaders to drive continuous improvement initiatives and enhance service delivery • Offshore Enablement & Workforce Management • Coordinate the offshore enablement lifecycle, including intake management, business case support, workforce planning, onboarding coordination, and transition tracking; maintain headcount reporting, workforce metrics, and governance documentation to ensure accuracy and transparency; monitor program risks, issues, and dependencies and escalate concerns as appropriate • Stakeholder Management & Communication • Build and maintain effective working relationships with offshore delivery centers, LRMC stakeholders, and cross-functional teams; prepare presentations, business cases, governance materials, and performance updates for leadership meetings; support stakeholder communications and change management activities associated with offshore initiatives • Facilitate governance meetings, working groups, and project reviews; track action items, decisions, and commitments to ensure timely execution and accountability • Risk & Financial Management • Support financial tracking and benefits realization activities for offshore initiatives; assist in validating business case assumptions, workforce forecasts, and operational performance outcomes to ensure alignment with business objectives • Operational Excellence & Continuous Improvement • Promote operational excellence by supporting process standardization, documentation, knowledge-sharing initiatives, and continuous improvement programs across global teams • Values & Leadership • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications/Experience
• Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function. • Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred. • Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred. • Demonstrated experience managing cross-functional projects and stakeholder relationships. • Bachelor's degree from an accredited college or university required; advanced degree preferred Knowledge & Skills
• Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail. • Experience developing KPIs, operational reporting, dashboards, and performance management processes. • Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools. • Knowledge of continuous improvement and process optimization methodologies. • Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases. • Ability to collaborate effectively across geographically dispersed teams and cultures. • Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools
Leadership Competencies
• Demonstrated ability to influence stakeholders without direct authority. • Strong collaboration and relationship management skills. • Proactive, solutions-oriented mindset with a focus on execution and results. • Commitment to developing strong partnerships and driving operational excellence. Reporting Relationship Reports To: Director - Deliver Model Strategy Lead Direct Reports: May supervise Senior Analysts, Analysts, or Program Coordinators
Qualifications/Experience
• Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function. • Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred. • Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred. • Demonstrated experience managing cross-functional projects and stakeholder relationships. • Bachelor's degree from an accredited college or university required; advanced degree preferred Knowledge & Skills
• Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail. • Experience developing KPIs, operational reporting, dashboards, and performance management processes. • Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools. • Knowledge of continuous improvement and process optimization methodologies. • Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases. • Ability to collaborate effectively across geographically dispersed teams and cultures. • Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools Leadership Competencies
• Demonstrated ability to influence stakeholders without direct authority. • Strong collaboration and relationship management skills. • Proactive, solutions-oriented mindset with a focus on execution and results. • Commitment to developing strong partnerships and driving operational excellence.