About this role
• Basic computer skills • Telephone etiquette
Financial Metrics / Operational Duties
• Ensuring that all general stock picking slips for allocated regions are generated on time according to the departments procedures, which need to be adhered to at all times. • Check with the warehouse by C.O.B each day to see if goods have been dispatched to ensure all customers’ deadlines have been met. • Ensure items outstanding to customers are dispatched timeously. • Assist customer with queries on pricing and stock availability. • Ensure any back orders or delays in stock ordered are communicated to the customers clearly and timeously. As communication is the key factor in the department. • Ensure all items on Back order are invoiced once stock has been received. • Communicate accurate estimated delivery dates to the customer taking into buying lead time and logistics/transport time. • Ensure correct customer are being charged and all relative information is supplied to the warehouse. • At times assist the Warehouse team with picking and packing of special requests also including dispatching of goods. • Ensure customer queries are sorted timeously and that communication is always top priority. • Provide support to the sales team. Communication is key. • Assist with any other adhoc tasks as required by management.
Compliance, risk and quality
• 100% compliance with company policies and procedures. • 100% compliance with health and safety regulations. • 100% Compliance with relevant laws and regulations. • Declare all gifts. • Do not accept kickbacks. Instances to be reported immediately. • Declare all conflicts of interest upfront.
Growth and new markets / products
• Assist with projects as directed from time to time. • Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long term goals of the company.
• Pastel knowledge (Advantageous) • MS Outlook, Excel & Word