About this role
As an Account Manager – Aviation and Aerospace, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities. The Role Main responsibilities:
• As an Account Manager - Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients • Assist with risk management analysis utilizing new business, renewal and claim reviews • Update and enhance policy contracts • Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals • Consistently prepare and submits policy change requests to carriers • Monitors status of change requests and reviews policy documents for accuracy • Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies • Assist invoicing policy premiums • Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model) • Produce and regularly update bespoke policy wordings and endorsements • Contribute to the growth of the practice, office and firm • Support all of the Company's values and main objectives that may change from time to time • Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone
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The Requirements
• 3+ years of insurance industry experience, either at a brokerage or underwriter • Aviation knowledge is an asset, but not required • Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs.
• Possession of insurance industry designations is considered an asset, such as PAA, CRM (Canadian Risk Management), or similar credentials.
• Ability to work with various software products necessary to perform job satisfactorily including
• Proficiency with Word, Excel, PowerPoint and Outlook
• Must be able to maintain confidentiality of material at all times
• Excellent Communication Skills
• Ability to read, understand, and process tasks by written and oral instructions
• Independently carry out assignments
• Ability to work well with others and provide assistance cooperatively and courteously
• Proficiency in English and French, both written and oral
• Insurance Brokerage License required within 90 days of joining
Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel. This job posting is an advertisement for an existing vacancy. Equal Opportunity Employer