About this role
Main Accountabilities
1. Fraud Monitoring & Prevention
• Perform area-level monitoring of fraud indicators across branches, sourcing channels, and products. • Execute defined sampling checks and verification reviews. • Track suspicious patterns and escalate potential fraud cases.
2. Investigation Support
• Conduct preliminary reviews and data collection for suspected fraud cases. • Assist zonal teams in investigation documentation and root cause analysis. • Support closure tracking and corrective action implementation.
3. Field Risk Oversight
• Perform branch visits and process compliance checks. • Monitor DSAs, connectors, and third-party vendors for adherence to fraud control guidelines. • Identify operational gaps and report findings.
4. Risk Reporting & Documentation
• Maintain fraud trackers, investigation logs, and risk monitoring reports. • Provide inputs for zonal dashboards and governance reporting. • Ensure accurate and timely escalation of issues.