About this role
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI | Manpower - Back office department. Your primary role is to establish and nurture long-lasting relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise.
• Greet and engage with customers, ensuring a warm and friendly approach. • Handle customer inquiries and provide accurate, timely responses. • Resolve customer issues and complaints, offering effective solutions. • Maintain a thorough understanding of our products and services to offer informed advice. • Build and maintain a database of customer information and interactions. • Collaborate with other teams to ensure a seamless customer experience. • Stay updated with industry trends and competitor activities. • Provide regular feedback and insights to the management team. • Uphold the company's values and maintain a professional image.
• A high school diploma or equivalent qualification is required. • Previous experience in a customer-facing role is preferred. • Excellent communication skills, both verbal and written. • Strong interpersonal skills and a customer-centric mindset. • Ability to work independently and manage time effectively. • Proficiency in using customer relationship management (CRM) systems. • Basic knowledge of MS Office or similar productivity tools. • A positive and enthusiastic attitude towards customer service. • Willingness to learn and adapt to new processes and technologies.