About this role
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.50 per hour
Immediately greets and seats guests with a smile and initiates the execution of the great service experience. Responsible for seating and rotating lines while recognizing and developing rapport with VIP’s. Responsible for the accuracy of forecasted waiting times. Performs “satisfaction checks” when not seating guests. Oversees duties performed by the Dining Area Attendants to serve fast and efficient turnaround of tables. Demonstrates excellent customer service skills and ability to market the outlet. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the Seven Stars Lounge and Diamond Club. Will be responsible to approve or deny admittance to the Seven Stars and Diamond Clubs for additional guests of Club members through comp issuance. Promotes Caesars and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs station and side work checks. On occasion, may perform non-union restaurant duties assigned.
High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Appropriate training on CMS system. NJ CER LICENSE REQUIRED