About this role
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.
• Greets and welcomes all guests in a pleasant and professional manner. • Provides timely cocktail service in a friendly and courteous manner. • Keeps assigned areas clean and empty of glasses and bottles. • Constantly looking for service opportunities. • Responds to and resolves guest complaints. • Answers guest questions and is knowledgeable about property events and attractions. • Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser. • Provides fast (20 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round • Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests • Maintains clean and stocked workstation • Handles money according to procedure • Monitors guest consumption of alcohol and intervene as needed according to guidelines • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos • Promotes casino events and programs • Works closely with Total Rewards Center to promote new card sign up programs. • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor • Provides personalized service and uses guest name • Resolves service problems according to guidelines • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Must be a minimum of 21 years of age or older. • One-year previous high volume cocktail experience. • Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required. • Must possess excellent customer service and communication skills. • Must be able to initiate and engage in conversation in a professional and friendly manner. • Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. • Must be able to work any day of the week and scheduled shift. • Must be able to get along with co-workers and work as a team. • Must present a well-groomed appearance. • Work requires knowledge of tray service and cocktail ingredients. • Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. ADDITIONAL REQUIREMENTS
• Nevada Health Card • Alcohol Awareness Card