About this role
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate, Infrastructure Services to join our Production Services Governance team. This role is located in NY/PGH/Lake Mary. In this role, you’ll make an impact in the following ways:
• Responsible for supporting the governance, oversight, and continuous improvement of BNY's Technology Enterprise Change Management (TECM) Framework /Secure Systems & Software Development Lifecycle (SSSDLC), Request for Change (RFC), Incident (INC), Availability (AVL), and Problem Management (PRB) processes • Partner across Engineering, Production Services, Risk, and Audit teams to strengthen control effectiveness, drive audit readiness, ensure regulatory sustainability, and advance strategic modernization initiatives through automation and AI-enabled capabilities • AI, Automation & Governance Modernization • Champion the adoption of BNY's AI capabilities - including Digital Engineer, Windsurf, Eliza, and Microsoft Copilot - to transform day-to-day governance, risk management, policy oversight, and control BAU • Identify opportunities to embed AI throughout the Secure System & Software Development Lifecycle (SSSDLC), enabling teams to improve requirements quality, development efficiency, testing effectiveness, control compliance, and production resiliency • Drive the use of AI for governance activities including policy analysis, control monitoring, audit evidence collection, risk assessments, issue management, reporting, and regulatory preparedness • Leverage AI-assisted insights to proactively identify control gaps, emerging risks, recurring issues, and opportunities for process simplification and automation
• Governance Forums & Executive Reporting • Partner with Engineering and senior technology leaders to drive strategic governance forums that support enterprise decision-making and oversight • Support governance for the Technology & Cyber Resiliency Council, Technology & Cyber Resiliency Forum, Production Services Governance Forum, and Enterprise Software Delivery Council (ESDC) • Lead the development of the monthly Technology & Cyber Resiliency Newsletter
• Policy, Standards & Procedure Management • Maintain 30+ TECM/SSSDLC/RFC and 6 INC/AVL/PRB policy, standard, and procedure documents. • Ensure alignment and traceability across policies, standards, procedures, and associated controls.
• Control Monitoring • Drive ongoing maturity of TECM/SSSDLC and INC/AVL/PRB Risk & Control Self-Assessments (RCSA) • Oversee monitoring and governance of 62 SSSDLC and 8 Vulnerability Management controls • Identify, analyze, and escalate control deviations requiring platform remediation
• Audit Remediation & Control Assurance • Coordinate remediation across high-priority audit findings impacting software delivery, testing, requirements management, and data governance • Perform control effectiveness reviews and monthly sampling to validate framework compliance and operational execution. • Advance automation and AI-enabled capabilities to reduce manual effort and improve scalability
• Strategic Roadmap & Continuous Improvement • Support development and execution of the TECM/SSSDLC and INC/AVL/PRB strategic roadmap • Assess current-state frameworks against industry standards, regulatory expectations, and emerging market practices • Identify opportunities to streamline processes, modernize controls, and leverage automation and AI
• ServiceNow Product & Backlog Governance • Manage intake, requirement refinement, and prioritization of ServiceNow enhancements supporting Change Management, Permit-to-Operate (PTO), Incident Management, Problem Management, Business Impact Management, Knowledge Management • Maintain a prioritized backlog aligned to business objectives and delivery capacity • Ensure user stories, requirements, acceptance criteria, and dependencies are clearly defined before development
To be successful in this role, we’re seeking the following:
• 2-5 years of experience in technology, operations, risk, governance, audit, or control functions within Financial Services • Strong analytical, problem-solving, and stakeholder management skills • Ability to drive cross-functional initiatives and deliver results in a fast-paced environment • Excellent written and verbal communication skills, including executive-level reporting • Passion for continuous improvement, automation, AI, and process optimization • Experience working in regulated or complex enterprise environments Preferred Qualifications
• Experience in technology governance, SSSDLC, change management, production services, technology risk, or controls • Strong understanding of TECM/SSSDLC, Incident, Problem, and Change Management processes • Ability to partner across multiple stakeholders to drive governance and strategic outcomes • Experience supporting audit remediation, regulatory initiatives, control monitoring, and continuous improvement • Strong analytical, communication, and stakeholder management skills • Experience leveraging AI, automation, and data-driven insights to modernize governance and risk management Leadership Scope
• Influence and collaborate across multiple Engineering stakeholder groups • Drive governance, transformation, and continuous improvement initiatives • Champion innovation, automation, and operational excellence