About this role
The Scheduler is responsible for answering incoming calls, verifying patient information, including insurance and pre-certification information, and scheduling appointments and procedures.
Job Relationships
Reports to the Operations Manager
Principal Responsibilities
• Answer patient calls and schedule appointments, procedures, and surgeries. • Manage physicians' schedules for appropriate scheduling of cases. • Verify insurance and pre-certification information as needed. • Explain patient prep as needed. • Complete reminder calls for future appointments. • Ensure all necessary documentation has been completed and received. • Comply with the Springfield Clinic incident reporting policy and procedures. • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. • Perform other job duties as assigned.
Education/Experience
• High School graduate or GED required. • Experience in a medical office preferred.
Knowledge, Skills and Abilities
• Excellent organizational and interpersonal communication skills. • Excellent computer and telephone skills. • Self-motivated and able to problem solve. • Clear, articulate speaking voice.
Working Environment
• Medical office environment. • Direct patient contact is involved. • The employee must be able to lift, walk, stoop and sit at a computer for long periods of time. • Must possess manual dexterity to use keyboard and handle equipment and appliances.
PHI/Privacy Level
HIPAA1