About this role
Role : Customer Service Officer (Outsource) Location : Abu Dhabi
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
• Opening and closing applicant on time. • Ensure proper implementation and follow up with timely. • Prepare finance applications and obtain necessary approvals. • Performed efficient troubleshooting of issues. • Ensure TAT is adhered to and where possible exceed customer expectations • Co-ordinate and liaise with other departments in a professional manner • Participate in regular review and development meeting with key stakeholders • Prepare and provide monthly report • Keeping a record and details of actions taken • Supporting customer service agents • Provides technical help to colleagues if required. • Ensure compliance with bank policies • Perform other task specified by management.
Results Required
• Ensure customer queries are resolved with agreed TAT. • Positive customer feedback. • Deliver professionalism when dealing other departments.
Specialist Skills / Technical Knowledge Required for this role:
• Display flexibility in dealing with other team members. • Good data processing skills. • Good problem-solving skills. • Excellent communication skills. • Excellent Decision-making skills.
Previous experience required (if any)
• Previous banking experience in similar role. • Knowledge of regulated financial services and banking industries. • Detailed understanding of asset product. • In depth understanding of the internal process, procedures and internal systems.