About this role
DCP: Premium Services VIP Tour Support - Spring 2027
Job Description: Disney VIP Tours represents the legacy of our founder, Walt Disney, by providing a seamless, elevated Guest experience. We are searching for a team of College Program Cast Members that will be deployed across the Walt Disney World ® Resort to provide ancillary support to tour guides and Guests during our operational day.
This role is 95% conducted in outdoor elements of all kinds and requires tremendous guest service skills and understanding of the property and the Premium Guest experience. Ideal candidates will provide enhanced, steadfast, and intentional service at park arrival and departure locations (private, backstage valet locations), parade viewing, and nighttime spectacular viewing locales, while also offering ad hoc service to guides as we continue to provide outstanding elevated experiences to our Guests.
It is required that you upload a resume/CV and a cover letter for this application. We recommend that you include current and past Disney Programs experience in your resume/CV. For your cover letter, we recommend that you take the time to explain why you are interested in this role and why you would be a good fit.
Responsibilities: • Valet Operations at Parks • Greet arriving and departing Guests, providing elevated Guest experiences all while upholding safety and service guidelines • Operate vehicles ranging in size from midsize SUVs to extra-large vans • Comfortable with safely performing critical vehicle functions including, but not limited to, backing into parking spaces; maneuvering narrow drive lanes, compact spaces, and heavily occupied parking lots; and delivering/retrieving vehicles for Tour Guides efficiently. Note: Cast Members in this role will not be driving guests. • Courteously assist Guests into and out of vehicles • Remain composed during unexpected moments of increased arrival and/or departure demand while maintaining outstanding Guest service and Cast courtesy • Exhibit exceptional time-management, organization, and attention to detail • Proactively anticipate needs and readiness to assist • Foster a continual sense of teamwork and encouragement to fellow colleagues and various operational partners • Pass out bottled beverages and/or pre-packaged snacks to Guests • Conduct various end of day responsibilities, paperwork as well vehicle and amenity replenishment
• Parade and/or Fireworks Viewing Area • Secure viewing area on behalf of park operations • Transport varying materials/equipment to and from viewing locations • Greet Guests, answer questions, resolve conflicts, and extend genuine interest in listening to and/or professionally conversing with Guests of the theme park and Guests of Disney VIP Tours • Confirm Guests are with VIP Tours / Premium Services • Comfortability with iPhone applications for check in and guest manifest • Remain in area with Guests until parade and/or fireworks conclude providing exceptional service to park and VIP Tour Guests and fellow colleagues
• Provide ad hoc service to VIP Tour Guides while continuing to provide outstanding elevated experiences to our Guests Please note that candidates will not be trained or identified as a Walt Disney World VIP Tour Guide and should understand their role will be to support and improve the operation in varying and sometimes unusual ways.
Basic Qualifications: To be considered for this opportunity, all applicants must meet these guidelines: • Have had a valid US driver’s license for three (3) full calendar years or longer (at least since today’s date in 2023). License must be valid through the duration of program. • Be comfortable working both inside and outdoors in all weather conditions • Be driven by the need to improve the Guest experience in a myriad of ways • Be able to work as a teammate, sharing the stage with full support to the primary VIP Tour Guide of the traveling party • Be knowledgeable of the Walt Disney World ® Resort property and roadways • Be comfortable driving without GPS assistance for various behind the scenes and guest facing needs • Be comfortable and skilled at parking maneuvers and be called to approach driving with safety and excellence as top of mind • Be comfortable maneuvering a wide range of vehicle types without trepidation and with safety and protection of the fleet and assets from damage as a priority • Be able to safely navigate various elements of weather, including drenching rain to extreme sun • Have an awareness of Disney Parks and think ‘one step ahead’ of the Guest experience, anticipating needs of the team to support the VIP Guest experience • Be attuned to professional delivery, self-awareness, and social cues that welcome and/or limit interactions based on individual Guest(s) and/or group preference(s) • Be open to continued and detailed feedback, able to implement and deliver corrections as required Candidates currently participating on a Disney Program must meet these guidelines: • Must have arrived May 4, 2026 or later and be fully available through at least May 2027. • Have no more than FOUR (4) attendance points within the last six (6) months (not including early shift releases or authorized days off) and/or no more than ONE (1) reprimand within the last six (6) months. • A $240 non-refundable Extension Program Participation Fee is due upon accepting your extension offer. If you have a registered vehicle, a $75 parking decal renewal fee applies, or $150 for new decal. Parking decals are limited, available first come, first served, and require a vehicle to be pre-registered in DORMS. If you have already accepted an extension in your current role and location, an additional Program Participation Fee will not be required *US includes all 50 states plus Puerto Rico and all other US territories.
Candidates not currently participating on a Disney Program must meet these guidelines: • Have successfully completed a previous Disney College Program at either the Walt Disney World® Resort in Florida or at the Disneyland® Resort in California • Be available to arrive in January/February 2027 and depart no earlier than May 2027 • Be at least 18 years old when you submit your application • Be currently enrolled at an accredited college or university in the United States or the United States territories and actively working toward an Associate's, Bachelor's, or Graduate degree* - OR - • Have graduated from an accredited college or university in the United States or the United States territories* within the last 12 months of this job posting. (Graduation after August 31, 2025). • Have completed at least one term at your college or university (or a minimum of 6 credit hours) towards your degree before your program start date. • Be in good academic standing at your school. Speak to your advisor to understand your school’s requirements for participating in an off-campus program. • Have valid work authorization in the United States for the full duration of your program. U.S. citizens, U.S. nationals, green card holders, and F-1 students with valid OPT or CPT authorization are all welcome Prior to applying, please review the detailed eligibility requirements found here. *U.S. includes all 50 states plus Puerto Rico and all other U.S. territories.
Preferred Qualifications: Skills & Qualifications to Make You Stand Out: • Experience in a Guest facing role/high Guest Interaction • Demonstrated skills and experience with conflict resolution • Independent worker/self-starter • Team Player • Flexibility and a “can-do” attitude • Acumen with experienced travelers and understanding of elevated hospitality
Compensation Details: The starting rate of pay for this role will be $19.60 per hour.