About this role
Service desk with Brazilian Portuguese
Job Description: Location: Sibiu/BucharestKey responsibilities:
• be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc. • be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country; • be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support); • be a member of the international, dynamic and innovative company environment. Requirements:
• Speak and write in Brazilian Portuguese and English fluently; • handle phone calls, a necessity to reply to emails and give a useful guidance to the client; • perceive multitasking and problem solving as a piece of cake; • are a daily user of Windows, Android or iOS, Microsoft Office, etc. • want to be a team player rather than a lonely wolf; • can be punctual and relied on. We offer to the candidates:
• Language bonus; • Private medical insurance; • Benefit platform;