About this role
Order Management Specialist with Italian
Job Description: Order Management Specialist with Italian Infosys Czech Republic Sp. z o.o. - Brno - Hybrid 3/2 We are looking for a candidate with: Experience in working with supply chain and/or logistics processes Hands-on experience with SAP system (must have) English and Italian on min. B2 level (essential for client's communication purposes) Ability to create and maintain process documentation Participation in process migration projects is considered an asset Strong analytical skills with the ability to view processes from a broader perspective to clarify and simplify them Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process Very good knowledge of Microsoft Excel
Your key activities: Order management (creation/changes) Supporting customer queries Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation). Creating deliveries Creation of shipping documents / shipping instructions Managing customer disputes (any discrepancies)/ claims/processing return orders Orders monitoring from receipt till delivery Auditing carrier invoices Participation in Process Transition Knowledge Management – Creation of SOPs and training of other team members
You can expect from us: Hybrid Work Model within Brno 25 Days of Paid Leave Performance Bonus Meal Allowance Multisport Card Benefit Card Modern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic Financial Reward for Referring Your Friends Expat Assistance Services for New Joiners Relocation Package (for candidates relocating from other EU countries) Team Building Activities Long-Term Career Prospects
Recruitment stages: CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback