About this role
Job summary
Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.
We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will dealing with patient enquiries, booking diagnostic appointments and administrative tasks where accuracy is essential.
Your role will be to deliver comprehensive administrative support to the diagnostics service within the Cardiology service, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.
Main duties of the job
You will need to demonstrate good communication skills and be able to work independently in a variety of community settings. You will need a flexible approach and the ability to work as part of a team and to use your own initiative.
To work alongside the diagnostic booking team lead in providing effective and efficient clerical support to the Cardiology diagnostic service as part of the community diagnostic centres.
Provide a comprehensive administrative support service to the physiologists working within the community.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
You will need the ability to prioritise your own workload, using own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.
Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.
You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process new referrals internally and externally via ERS, printing and distributing in a timely manner and support any other administrative task within the clerical team
Person Specification
Qualifications Essential
GCSE\'O' level English or equivalent Good standard of general education including at least 5 GSCS\O levels or equivalent
Desirable
Admin NVQ level
Knowledge Essential
Experience of working in a similar position for 2 years
Desirable
Experience of hospital systems namely Medway; CED; ICE
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Prittlewell Chase
Southend
SS0 0RY
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)