About this role
Job summary
We are pleased to offer the opportunity to apply for a Clinical Support Worker/Healthcare Assistant role within the Suffolk Sexual Health Service based at Abbey View Clinic in Bury St Edmunds.We are a friendly team providing Integrated Sexual Health and HIV services in Bury St Edmunds. We are looking for a motivated and compassionate team member to deliver high quality care.
We are proud of the service we deliver and would welcome applicants who enjoy variety in their working life as there are a range of responsibilities within the role.
Main duties of the job
The post combines front of house roles, such as meeting and greeting and client registration. In this role you are the welcoming face of our clinic, ensuring our patients receive non judgmental and inclusive support from the moment they walk through our doors.
Support tasks, such as stock management and clinic set up and close down, alongside supporting with direct patient care.
Direct patient care may involve assisting with clinical procedures, acting as a chaperone and supporting patients. assisting with specimen collection and preparation, utilising phlebotomy skills, developing skill in microscopy, set up and cleaning of equipment and checking clinical areas and equipment in line with Health and Safety and infection prevention policies.
Clinical tasks and delivery of health promotion/ information sessions in various clinical and non-clinical environments.
The post involves the use of the electronic record system,The post holder will be supported by both a first line manager and an allocated clinical supervisor to ensure the provision of adequate training for additional development and appropriate delegated clinical intervention.
The post holder will be required to participate in a rota to cover the Saturday sessions as part of their contracted role, generally this would be on a one Saturday in four basis. We run a spoke clinic in Haverhill on a weekly basis, on occasion you may be required to support at this location.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:Vision: Transforming LivesValues: Care, Innovation and CompassionMission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.Eligible for NHS PensionThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous crimi
Job description Job responsibilities
B3 JD attached
To welcome clients attending the centre and deal with face-to-face enquiries from the public about the range of services available To greet service users and visitors in a courteous, friendly and helpful manner To assist with the registration of clients using the electronic patient record system and department booking guidance including providing information via the phone and other communication methods To set up reception, waiting and clinical areas, maintaining and recording cleanliness standards and contributing to the smooth running of service To ensure clinical and public areas are adequately stocked with clinical supplies, stationary and client information and coordinate stock management across all Integrated Sexual Health Clinics where appropriate Participate in the smooth coordination of stock management across all Integrated Sexual Health Clinics as instructed To take receipt of urine samples and swabs with due regard to infection control and departmental protocols. Carry out the accurate and appropriate labelling, preparation and storage, and arrange transportation of specimens and samples To demonstrate knowledge and understanding of safeguarding issues, reporting areas of concerns to a clinician To accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced To accurately record and collate statistical data in the form of client attendance/activity and centre establishment levels To ensure that the all operational areas are tidy at all times To liaise with clinical and other staff as required to ensure the smooth running of the centre and to understand the importance of team work To ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately To participate and assist in evaluation and feedback To attend team and departmental meetings and actively participate in service improvement
To assist clients who require an interpreter and to book interpreters when necessary To work with Clinical Nurse Manager to establish evidence of development in accordance with competency record and actively engaging with competence reviews and follow-up To demonstrate and distribute condoms to clients using C- Card protocol on satisfactory completion of relevant training To undertake appropriate training linked to the development of protocol led clinical tasks, for example phlebotomy training and apply to practice when competent To participate in health promotion events including targeted outreach and delivery of sexual health awareness workshops in non-clinical environments To undertake training in microscopy and apply to practice
IAL DESIRABLE EVIDENCE
Person Specification
Experience Essential
Experience working with the public in pressurised situations Experience in patient-facing care Experience working in a team
Desirable
Sexual Health experience Phlebotomy experience
Qualifications Essential
NVQ Level 3 or equivalent experience
Skills Essential
Interpersonal skills Able to travel to clinics
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Provide CIC
Address Abbey View Clinic
9-10 Churchyard, Bury St Edmunds
Bury St Edmunds
IP33 1RX
United Kingdom
Employer's website https://www.provide.org.uk/ (Opens in a new tab)