About this role
Job summary
An exciting opportunity has arisen to support Chailey Clinical Services Reception Team.
This is a diverse role allowing you to develop a range of different skills and participate within a multidisciplinary team.
Chailey offers specialised care for individuals with Neurodisabilities and offers supports the Chailey Heritage Foundation School.
This is a Part Time Band 3 Role working 2 days a week Monday and Wednesday 08:30- 16:30.
You will work alongside other admin staff and reception team to provide an excellent customer service to our service users and families.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK
Main duties of the job
The main duty of this role is to be the first point of contact for all patients entering Chailey Clinical Services. You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive manner, handling in person telephone and email enquiries, booking of rooms for internal and external visitors, Supporting the admin team with admin tasks and making sure excellent care is provided to all users and staff members.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description Job responsibilities
a) Provide an administrative and clerical function to support the Outpatient team in respect of any requests to do with Health records this can include Archiving and Subject Access Requests.
b) Comply with Sussex Community NHS Foundation Trust and Chailey Clinical Services agreed policies and procedures.
c) To participate in annual reviews and regular Supervisions.
d) To ensure all Mandatory and Statutory training is up to date in line with Sussex Community NHS Foundation Trust policy.
Person Specification
Qualifications Essential
Educated to GSCE level or equivalent Knowledge of Microsoft Word, Excel and Outlook email
Skills and Knowledge Essential
Ability to communicate clearly and appropriately with patients, NHS staff at all levels, and members of the public, both face-to-face and on the telephone Ability to work under pressure and deal with conflicting demands Ability to work both as part of a team and independently.
Experience Essential
Dealt directly with customers, patients and members of the public Handling personally or commercially sensitive information
Desirable
Experience working within the NHS or a similar healthcare setting
Other Requirements Essential
An understanding of the principles of equal opportunities in relation to staff and patients Awareness of Data Protection and confidentiality
Desirable
Willingness to be adaptable, willing and flexible with working hours should delivery of service require this on occasions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sussex Community NHS Foundation Trust
Address Chailey Clinical Services
Beggers Wood Road
Chailey
BN8 4JN
United Kingdom
Employer's website https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)