About this role
Job summary
The Torbay Adult Health and Social Care Team is recruiting Health and Social Care Co-ordinators to work Monday to Friday between 8am and 6pm, with some weekend and bank holiday working. Hours and working patterns can be discussed at interview.
The role involves acting as a single point of contact for community health and social care referrals, undertaking assessments, applying Care Act eligibility criteria, identifying risks, providing advice and signposting, developing support plans, and acting as a Keyworker.
Applicants should have excellent communication and IT skills, a good understanding of the Care Act and eligibility criteria, and experience working within a health and social care setting. The ability to prioritise workloads and produce clear, accurate records and reports is essential.
Please note:
We welcome applications from candidates who do not yet hold a relevant Health and Social Care qualification. Successful applicants may be appointed to a Band 4 developmental position, with full support to achieve the required qualification and competencies. Once these requirements have been successfully completed, the post holder will progress to a Band 5 role.
Main duties of the job
To provide a consistent point of contact for members of the public or professionals. To undertake conversations to identify needs and risk and collate accurate and appropriate information to refer to the multi- disciplinary team or other Community Led and Voluntary/ Statutory services. To carry out social care assessments, apply eligibility and contribute to multi-disciplinary assessments in accordance to the Care Act 2014. To Provide advice and information where appropriate and to provide short-term management of a caseload as well as formulating support plans. To co-ordinate a caseload working alongside a multi-disciplinary Team To research a variety or IT solutions To undertake Social care assessments ensuring you work within a legislative framework including the Care Act To commission appropriate Health and Social Care Services in accordance with current eligibility and liaise with Service Users, carers, families and colleagues To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out. To endeavour to meet identified goals in the most cost effective way To explain the financial assessment process to service users and ensure referrals are made to the Financial assessments and benefits team To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly
About us
The HSCC Torquay Team respond in a timely and efficient way to the needs of our Community, by providing easy access to advice/information & support relating to Health & Social Care, including O.T., Physio, Community Nursing and Social Care enquiries and referrals for the Population of Torquay.
The team aim to deal with what they can today and only pass on work where necessary. They respond to incoming enquiries in relation to Community Health and Social Care needs, carry out social care assessments as well as identifying risk, priority and needs. The team co-ordinate hospital discharges for patients and the Intermediate Care caseload. The team work on a rota basis 7 days a week.
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Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
Job description Job responsibilities
To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions. To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need. To exercise tact, empathy & sensitivity at all times and use negotiation skills. To liaise and work closely with other members of the multi-disciplinary team To communicate medical, social & sensitive information ensuring General Data Protection Regulations are adhered to. To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries. To be able to multi-task, re-prioritise your workload at short notice and identify risks and urgent work that requires action. Demonstrate the ability to undertake duties in an autonomous manner To work pro-actively to take referrals, manage a small caseload & co-ordinate a support plan to meet identified needs. To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility To analyse information to determine potential risk & priority and action required To direct incoming referrals to appropriate teams for assessment To collate referral information to identify risks, needs and eligibility. To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act. To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly. To consider the use of Assistive Technology to meet needs To commission appropriate Health and Social care Services in accordance with current eligibility and liaise with service users, carers, families and colleagues. To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out. To ensure all mandatory training is kept up to date
Person Specification
Qualifications and training Essential
GCSE grade C or above Evidence of consistent pattern of learning from education, training and experience To have a level 4 in health & Social Care/or on appointment to commence the qualification within the HSCC role Understanding of basic human needs - physical, emotional, health and social
Desirable
NVQ/CQF in social/health care
Knowledge and experience Essential
Awareness of Care Act 2014 legislation Assessment & Care Management Process, policies and standards Effective in using multiple data base computer systems
Desirable
Customer care experience Evidence of risk assessment training/awareness Use of recognised NHS or Social Care IT packages
Specific Skills Essential
Recent experience working in a health or social care setting with patient contact Experience of multi-disciplinary working Proven interpersonal & Communication skills for effective working with Customers, Carers & other professionals Calm and polite when meeting conflicting deadlines in crisis situations A Self awareness of own strengths and limitations Able to demonstrate good coordination Good organising skills with the ability to use time effectively and prioritise work Demonstrate an ability to undertake duties with greater autonomy and accountability Effective working as individual but also as part of larger team Evidence of continued personal learning and development Willingness to undertake training to develop within role Commitment to antidiscriminatory practices and compliance with the Equal Opportunities Policy
Desirable
Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address Union House
Union Street
Torquay
TQ1 3YA
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)