About this role
Job summary
An opportunity has arisen for a fixed term 6 month position to work in the reception of Hummingbird house, home to the Harrogate & Ripon Community Treatment team.
Hummingbird House accommodates Adult Mental Health teams and CAMHS, the opportunity is within the adult reception team. Hummingbird House is situated in the centre of Harrogate Town, a short walk from local shops and amenities, as well as being located close to the central bus terminal and train station.
As a member of our Hummingbird House reception team you will be the first point of contact for patients, families, and visitors, you will play a vital role in creating a welcoming and supportive environment at the heart of the hospital. This is an opportunity to make a real difference by proving both practical assistance and a kind reassuring presence.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone in a professional and friendly manner. The role will involve managing incoming and outgoing post, room bookings, ordering supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will be required to work 7.5 hours shifts.. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Hummingbird House please contact Poppy Danahay, Team Manager - [email protected] 01423 852000
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Qualifications Essential
BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience Essential
Customer service experience Experience of general office duties. Data inputting experience.
Knowledge Essential
Working knowledge of Microsoft Office applications (Word, Excel and Outlook) Understanding of confidentiality and how to maintain this. Knowledge of office systems and processes. Knowledge of receiving visitors/telephone callers and taking accurate messages
Personal Attributes Essential
Flexible in approach to supporting colleagues and the service. Courteous and sensitive to others needs or feelings To take responsibility for self and committed to continual personal development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust
Address Hummingbird House
Victoria Avenue
Harrogate
HG1 5QE
United Kingdom
Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)