About this role
Job summary
A rare opportunity has arisen for a dedicated and experienced administrator to join our friendly team based at Alexander House. Our team provides essential compassionate mental health support and care to our older people in the local area and is situated in the beautiful and historical market town of Knaresborough. Alexander House is just a short 10-minute walk to local amenities and has free onsite parking.
As an essential part of the community/memory team, you will be based in the admin office and be supported by our existing welcoming administrators to work closely with the clinical staff in delivering our Trust mission of co-creating a great experience for our patients, carers, and families.
If you are an individual with experience working in a busy office environment, who is confident in using IT systems including Outlook for effective diary management. Someone who thrives in a dynamic busy setting and is keen to join a team striving to make a real difference in your local community then we are looking for you.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
This role is at the heart of the multi-disciplinary team which means you will work closely with nurses, healthcare professionals, consultants, and management to ensure that they have everything admin wise they need to provide the best possible care to our patients. We are looking for someone who is comfortable multitasking, someone who can communicate confidently, build strong working relationships with a variety of people, who can prioritise their workload and who is genuinely interested in understanding and supporting the challenges that mental health care provides.
Your main duties will be processing referrals to the team, booking assessment and treatment appointments, liaising with patients, carers and other stakeholders, typing letters and maintaining accurate, confidential patient records.
For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience. If you do not have maths or English to the required standard please state your intention to work towards.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will work alongside other team administrators and our senior administrators (medical secretaries) to deliver admin support. As a valuable member of the team, you will be invited to attend regular meetings to improve your knowledge and understanding of the services, you will also be required to minute meetings and keep accurate records. If successful, you will be supplied with a job plan and a fully supported induction.
A visit to the team would be most welcome, should you wish to ask any specific questions or request a visit please contact the team manager (details below). This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details
Karen Willis, Locality Administration Manager
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Qualifications Essential
Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Experience Essential
Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information) Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively
Knowledge Essential
Comprehensive knowledge of Microsoft Office application Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes
Skills Essential
Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience) Accurately transcribe data from a variety of sources, including digital dictation software Numerate to be able to undertake basic calculations/information Follow and work within defined procedures
personal attributes Essential
To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings Positive, motivated and enthusiastic To take responsibility for self and committed to continual personal development Punctual and professional
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust
Address Alexander House
Ash Tree Road
Knaresborough
HG5 0UB
United Kingdom
Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)