About this role
Job summary
We're looking for you to join our department for a total of 32.25 hours per week. We can't wait to meet you!
We always say that our clerical officers are the back bone of our departments and this role is no different!
Our booking services Clerical officers are the first friendly faces our patients will see on reception when attending the imaging department and your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff. Don't worry, no two days are going to be the same!
We aim to ensure that our patients have a positive experience when coming into the department; this will include meeting and greeting them as they come into the department, supporting with the booking of their appointments, answering any queries and concerns that they may have and ensuring that an appointment letter has been sent to them.
Whilst experience working in an admin environment would be beneficial, it is not essential as full training will be provided. If you're a welcoming person with an approachable manner this will be key to providing a professional and courteous service to all visitors and staff and will help you succeed in this role!
Main duties of the job
So what does a day in the life of a clerical officer look like?
You will be performing an ambassadorial role, representing the department and the Trust as a 'front of house' reception service. You will be meeting and greeting different patients and colleagues alike! You'll have a variety of different admin tasks to complete, such as organising incoming and outgoing post, typing letters and other correspondence, filing reports and results and entering data onto our Trust systems. You'll also have the opportunity to put your excellent communication skills to the test, as you will be answering incoming telephone calls to the department and liaising with other departments across the Trust as necessary.
Our departmental aim is: To provide a first class service for patients and staff alike. To support each other and the day to day running of the diagnostic imaging department through being helpful and accommodating towards all.
With this in mind, it really paints a picture of how our department is like our family, where we support each other day to day..
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description Job responsibilities
Duties will include, but not be limited to:
Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. Constructively manage barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policies. Respond to external and internal queries from staff, patients and others and refer on to the appropriate person. Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic. Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous and customer-focused manner at all times. Organise incoming and outgoing post, referring enquires to appropriate person as necessary. Type letters or other correspondence. File reports and results. Ensure any changes to patient demographic details are updated immediately on the Electronic Patient Record system. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the Supervisor/Manager as appropriate.
Person Specification
Qualifications and Experience Essential
Good standard of education IT qualification or related experience
Desirable
English language and Maths GCSE level C or equivalent ECDL or equivalent experience
Knowledge and Experience Essential
Experience of working well as part of a team Aware of importance of maintaining confidentiality Understanding of diversity and equality issues particularly relating to minority communities
Desirable
Previous NHS/Public Sector experience, including direct customer contact Previous experience of working on reception Previous experience of working in a busy appointments environment Knowledge of health and safety and security issues of self and others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Royal Preston Hospital
Sharoe Green Lane
Preston & Chorley
PR2 9HT
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)