About this role
Job summary
The job overview of this advert can be found in the attached job description and person specification.
Main duties of the job
The main duties of this advert can be found in the attached job description and person specification.
About us
Connnnect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.
The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.
Our Vision
We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham
Job description Job responsibilities
Detailed job description and main responsibilities of this advert can be found in the attached job description and person specification.
Person Specification
Qualifications Essential
GCSE English and Maths, grade C/4 or above, or equivalent experience. Willingness to undertake mandatory training Willingness to complete chaperone training Willingness to complete information governance and confidentiality training
Desirable
NVQ Level 2 in Business Administration or Customer Service, or equivalent experience Previous training in chaperoning Previous training in safeguarding, confidentiality or customer service
Experience Essential
Experience of working in an administrative, reception, customer service or support role Experience of answering telephone calls and dealing with queries Experience of maintaining records, spreadsheets or filing systems Understanding of confidentiality Ability to work with a range of staff and visitors in a professional manner
Desirable
Experience of working in primary care, the NHS or a healthcare setting Experience of working with clinical systems such as SystmOne or EMIS Experience of working in a busy reception or hub environment Experience of supporting meetings, minutes or events Experience of working with shared inboxes or administrative trackers
Skills Essential
Good verbal and written communication skills Good organisational skills. Confident telephone manner Good attention to detail Ability to follow instructions and work within clear processes. Ability to prioritise routine tasks Ability to escalate concerns appropriately Ability to work independently within the boundaries of the role Ability to use Microsoft Office, Outlook and basic IT systems Ability to remain calm under pressure Ability to maintain confidentiality at all times
Desirable
Ability to use SystmOne or other clinical systems Ability to update spreadsheets and trackers accurately Ability to take basic meeting notes or minutes Ability to support website, newsletter or social media administration using approved content
Personal Qualities Essential
Reliable and punctual. Professional and approachable Calm and confident manner Flexible and willing to support the needs of the hub Respectful and compassionate Able to work as part of a team Able to recognise the limits of the role and escalate appropriately Committed to supporting safe and effective patient services
Desirable
Interest in primary care and community-based services. Willingness to learn and develop within the role. Positive approach to problem solving and service improvement.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Connect Healthcare Rotherham CIC
Address Valley Health Centre
Valley Health Centre, 2nd Floor
Rotherham
S65 3HD
United Kingdom
Employer's website https://Connecthealthcarerotherham.co.uk (Opens in a new tab)