About this role
Job summary
An exciting opportunity has arisen for a motivated and focused individual to join the Women's Health administration team at the University College London Hospital.
You will undertake a key role in a busy and demanding service, ensuring we deliver on a range of targets including clinic and theatre utilisation, RTT compliance and waiting list management. A good working knowledge of Epic would be advantageous . You will work closely with your colleagues, with a view to providing a streamlined pathway for our patients. At times, you will be actively involved in the patient's full pathway from referral to treatment.
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways and EPIC would be advantageous.
The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, be a team player, able to multi task and use their own initiative, with values that are aligned with the Trust's core values.
Main duties of the job
Provide an efficient and effective administrative service to a multi disciplinary team.
Actively manage administrative processes and co ordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
Ensure access and quality targets are met, identifying potential delays and escalating this to a team leader or supervisor.
Provide patients with a primary point of contact between the multi disciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.
About us
Provide an efficient and effective administrative service to a multi disciplinary team.
Actively manage administrative processes and co ordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
Ensure access and quality targets are met, identifying potential delays and escalating this to a team leader or supervisor.
Provide patients with a primary point of contact between the multi disciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience Essential
Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent). Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
Previous NHS experience, or experience of working in a healthcare setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospitals
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)