About this role
Job summary
Administration Assistant/Receptionist - Cardiology
Division: Medicine & Emergency Care
Care Group: Frailty - Rheumatology
Band: 2
Salary: £25,272 per annum/pro rata
Location: Fleet Medical Campus, Vale Road, Northfleet
Schedule: Monday-Thursday (3 days 8:00-18:00 and 1 day 8:00 - 17:30)
Interview Date: Week commencing 14th September 2026 (Subject to Change)
We are recruiting for a Admin Assistant/Receptionist who shares our ambition and vision to deliver the Best of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
Greeting and booking patients in at reception, checking and amending demographics as appropriate. Monitoring calls and managing emails. Making sure patients are added to wait lists for diagnostics.
To provide reception, general clerical and administrative support to the Rheumatology department. To develop a basic understanding of Rheumatology procedures to provide first line assistance to patients and staff.
To ensure that clinic appointments are cashed up and that any appropriate actions are undertaken including booking follow up appointments and escalating issues.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description Job responsibilities
Organise and book departmental clinics hospital databases ensuring that all necessary documentation is available and all patient information is correct, amending where needed.
Greet our patients, answering any queries they may have and dealing with any general problems they may have during their visit.
Manage constant and sometimes complex telephone enquiries, relaying messages and referring calls as appropriate.
Deal with queries from Medical staff, pathway coordinators and other departments regarding booking or amending of appointments, and issuing test results.
Please note: This role is based at Fleet Medical Centre in Northfleet and not Medway Hospital.
Person Specification
Qualifications Essential
Educated to GCSE level or above, minimum of 3 GCSEs A-C grade
Knowledge Essential
Knowledge of internal IT systems Knowledge of basic administrative duties
Experience Essential
Reception/admin experience, preferable in a healthcare setting
Skills Essential
Excellent Communication skills Ability to prioritise workload Competent in using Microsoft Packages e.g. Outlook, Word, Excel
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Medway NHS Foundation Trust
Address Fleet Medical Centre
Vale Road
Northfleet
DA11 8BZ
United Kingdom
Employer's website https://www.medway.nhs.uk/ (Opens in a new tab)