About this role
Job summary
An exciting opportunity has arisen for a Medical Secretary to join the friendly team at Upper Halliford Medical Centre.
We are looking for an organised, reliable and proactive individual who is confident using EMIS Web and has good communication and administrative skills. The role will mainly focus on managing referrals, responding to patient queries and providing secretarial support to the clinical team.
Previous GP or healthcare experience, particularly with referrals and EMIS Web, is desirable but not essential. We value enthusiasm, a willingness to learn and a positive approach.
This is a great opportunity to join a supportive practice where your contribution will be valued.
Main duties of the job
The main focus of the role will be the accurate and timely management of patient referrals, including ERS referrals and related correspondence.
Duties will include responding to patient queries, preparing insurance reports, updating patient records on EMIS Web and liaising with clinicians, hospitals and other healthcare professionals.
You will also provide general secretarial and administrative support, including scanning, filing and document management. The successful candidate will be organised, accurate and able to manage their workload effectively while maintaining confidentiality.
About us
Upper Halliford Medical Centre is a small, friendly GP practice with a list size of around 4,500 patients. We have 1 GP and 3 Locum Doctors, supported by a Healthcare Assistant, Nurse Practitioner, Pharmacist and a stable, friendly administration team.
We work closely together to provide high-quality patient care and ensure the practice runs efficiently. We value teamwork, good communication, reliability and a positive attitude.
You will join a supportive team where your contribution is valued and there are opportunities to develop your skills and experience.
Job description Job responsibilities
Job Purpose
To provide efficient and confidential secretarial and administrative support to the clinical team, with particular responsibility for patient referrals and related correspondence.
Main Responsibilities
Manage and process patient referrals through ERS.Monitor referrals and follow up outstanding actions where required.Liaise with clinicians, patients, hospitals and other healthcare professionals.Respond to patient queries professionally and promptly.Prepare and process insurance and private medical reports.Use EMIS Web to update patient records and complete administrative tasks.Prepare letters, reports and other correspondence.Scan, upload and file documents accurately.Provide general secretarial and administrative support to the clinical team.Maintain confidentiality and comply with GDPR and practice policies.Support colleagues with additional duties during busy periods or staff absence.
Person Specification
Experience Essential
Good communication and organisational skills. Confident computer skills and ability to use clinical systems. Good attention to detail and accuracy. Ability to prioritise workload and meet deadlines. Professional, friendly and helpful manner. Ability to work independently and as part of a team. Commitment to patient confidentiality.
Desirable
Previous GP or healthcare experience. Experience using EMIS Web. Experience managing NHS/ERS referrals. Previous medical secretarial or administrative experience. Experience preparing insurance or private medical reports.
Qualifications Essential
No specific formal qualification required.
Desirable
Medical Secretarial/Administration qualification or equivalent experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Upper Halliford Medical Centre
Address 270 Upper Halliford Road
Shepperton
Middlesex
TW17 8SY
United Kingdom
Employer's website https://upperhallifordmedicalcentre.nhs.uk/ (Opens in a new tab)