About this role
Job summary
Are you looking for a job where you can make a difference?
The Community Access Point Call Centre is looking for a dynamic, enthusiastic and motivated person to join the Call Handling Team.
The Call Centre processes a large variety of telephone calls and electronic referrals for patients who require a home visit from community staff within Derbyshire and wider areas.
The right candidate should have excellent communication, organisational and IT skills, and able to work in an office environment working alongside a cohesive and dedicated Call Handling Team.
Some of the views of the Call Handling Team carrying out this rewarding role are that "the Team meet and exceed patient's needs, expectations and requirements. Support and communicate with callers with efficiency, understanding, empathy and respect.
We are a high performance, fast-paced, high-energy patient focused Team. We have a diverse Team who are caring and supportive of each other and are looking for a vibrant, friendly and focused team member to "maintain our greatness and build on the services we provide".
Post hours:28.5 per week. Saturday 8am-6.30pm every 8 weeks. Sunday 8am-6.30pm every 8 weeks. Monday 12pm-6pm. Tuesday - Friday 1pm-6pm.
Main duties of the job
To respond and co-ordinate calls and electronic referrals from the general public, healthcare professionals and other agencies nationally.
Ensuring timely and accurate passage of information to Community Services via the Community Access Point Call Centre using Systm1 and other computerised systems, ie Microsoft Excel.
Although previous call centre experience would be beneficial, full in-house training will be provided to support the successful applicant in fulfilling this role.
We are currently working as a hybrid model so staff have the option to flexibly work either in the office base or at home, but with the requirement to come in to the office base for meetings/training, etc, when necessary.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Job description Job responsibilities
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person Specification
Education, Qualifications and Training Essential
3 GCSE's or equivalent Grade C or above including Maths and English
Desirable
RSA II text processing or equivalent
Experience and Knowledge Essential
Proficient in MOS packages, i.e word and excel Relevant experience of working in a call centre environment or similar background
Desirable
Previous NHS experience Knowledge of use of Systm1
Skills and Attributes Essential
Excellent verbal and written communication skills Ability to work within a team Ability to work on own initiative, within procedural guidelines
Aptitude and Personal Qualities Essential
Empathetic approach Ability to work under pressure Ability to prioritise and process calls efficiently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Community Health Services NHSFT
Address Florence Nightingale Community Hospital
London Road
Derby City
DE1 2QY
United Kingdom
Employer's website http://www.dchs.nhs.uk/ (Opens in a new tab)