About this role
Job summary
Salary Rate: Salary: £13.45 per hour
(We are currently updating our salary scales, this information will be released to you as soon as available)
Contract Type: 21 hours per week
The Good Neighbour Scheme is SCCCCs longest running project having started in 1966. The scheme offers a range of services to older people and their carers through volunteers who offer the kind of support a Good Neighbour might give. The service is provided free of charge with the basic aim of enhancing quality of life and helping to combat loneliness for people over 65 living in Sheffield. Over 190 active volunteers regularly visit or telephone an older person with the focus being on the social aspect putting the world to rights, usually with a cuppa!
We consider this to be an important and sensitive service as many of the people who are referred to the Good Neighbour Scheme have complex health needs and may be housebound and or socially isolated.
Main duties of the job
Coordinators accept requests for help from a wide range of referrers across health and social care including District Nurses, GPs, social work teams, Care Managers, Community Support Workers and various intermediate care teams. The service also takes self-referrals and from friends and family too.
About us
SCCCC has over 50 years experience of providing services that respond to the needs of vulnerable people in a practical and neighbourly way, complementing the care provided by other service providers. SCCCC works in partnership with Sheffield Teaching Hospitals, Sheffield City Council and Sheffield Clinical Commissioning Group.
Job description Job responsibilities
Over the last few years there has been a steadily increasing demand for the service for a number of reasons
more older people stay in their own homes for longer or move into supported, independent living schemes - including those with Dementia
a more diverse range of professionals in health and social care are aware of and value the services we offer
the service is free of charge
We are now in a position where we need to expand the staff team and also look at other methods of volunteer support and coordination. This will allow us to improve our processes, allow the further expansion of our volunteer base and offer support to more people in need, whilst considering service sustainability.
Purpose of the Job
This post has 3 main strands
to contribute to the effective development and delivery of the Good Neighbour Scheme to work with the Co-ordinators of our other services which offer a range of support to older people and their carers and ensure the scheme contributes to the overall aims of SCCCC. To build and support a network of Volunteer Peer Mentors who will support other volunteers during their Good Neighbours volunteering journey.Duties and Responsibilities
Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and allocate volunteers where appropriate. Be available for enquiries from volunteer, service users and their families and respond to any requests for information in a timely and professional manner. Ensure that each service user receives a home visit prior to allocation of a volunteer, in order to confirm personal details, undertake a risk assessment and better understand them and their needs. Provide support to service users waiting for a dedicated volunteer by offering support in person or over the telephone where appropriate Offer support and supervision to a team of Volunteer Peer Mentors and wider volunteer team and ensure that the service is responsive to the needs of its volunteers. Ensure compliance with SCCCCs policies and procedures. Liaise with the fundraiser in order to maximise donations to the organisation. Publicise the scheme through all appropriate channels. Liaise with the Operational Lead to participate in volunteer training as appropriate.
Maintain accurate records of work undertaken and produce oral/written reports as required.
Ensure that appropriate monitoring and evaluation procedures are put in place and used effectively.
Cover the work of other Good Neighbour Scheme Team Members during periods of leave.(As appropriate)
Attend the meetings of the organisation and any other meetings as required.
Attend appropriate training courses to enhance/develop own skills.
Carry out other duties and relevant tasks consistent with the responsibilities of the post which from time to time may be required as agreed between the postholder and the Senior Management Team.
To participate in the on call cover arrangements over Christmas and New Year periods.Accountability
The post holder reports to and will be supervised by the Good Neighbour Scheme Operational Lead
Relationships
The post holder will be expected to develop good working relationships with all members of the staff team and help maintain a mutually supportive and inclusive environment. This includes supporting the work of the organisations other schemes whenever possible.
Person Specification
Qualifications Essential
5 good GCSEs (or equivalent) including English and Maths
Desirable
Degree level qualification
Experience Essential
Minimum 2 years experience in a relevant post or organisation Experience working within community engagement and volunteering environment Experience of contributing to a team environment Evidence of recent relevant continuing professional development Understanding of the needs of older people and their families Ability to work effectively with a diverse range of individuals and organisations. Ability to communicate effectively both internally and externally to a wide variety of audiences and using a variety of methods suitable to different audiences. A proven ability to build robust relationships with key stakeholders to deliver excellent services, programmes or projects. Good telephone manner and the ability to deal sensitively with service users, family members and carers. Committed and highly self- motivated The ability to work in a self-directed manner, and as part of a team Computer literacy in dealing with standard MS office packages, including spreadsheets and bespoke IT packages. Proven organisational skills and administrative ability, capable of meeting deadlines. Ability to work under pressure Ability to adhere to an organisations policies, procedures and instructions Ability to problem solve competently Ability to relate well to volunteers. Able to act with integrity and take action if ethics, values or standards are compromised. Car driver/owner with daily access to a vehicle Willing to work outside office hours (both evenings and weekends) when necessary. Able to evidence outstanding timekeeping and attendance Able to display a flexible and adaptable approach to the range of duties required Shares SCCCCs values and ethos, and committed to SCCCCs vision. Level headed, non-judgmental and calm approach with a commitment to Equal Opportunities and Diversity. A willingness to learn and a commitment to training and development Ability to maintain confidentiality. Clear Enhanced DBS disclosure check Proactive engagement in supervision
Desirable
Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care Knowledge of health and safety issues Experience in project work, particularly in a leading role Qualification in Community Work and/or Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sheffield Churches Council for Community Care
Address Unit 19 President Buildings
Savile Street East
Sheffield
South Yorkshire
S4 7UQ
United Kingdom
Employer's website https://scccc.co.uk/about-us/work-for-us (Opens in a new tab)