About this role
Job summary
Working as part of a Reception Team to ensure we deliver a high level of service to patients, doctors, nurses and other members of the practice team.
To learn and develop in the skills required to be a exceptional Medical Administrator and Secretary. Always ensuring all policies and procedures are adhered.
Main duties of the job
Greet and direct patients and visitors
Make appointments using the Care Navigation Templates.
Deal with Patient queries both face to face and over the telephone in a kind and professional manner
Take requests for prescriptions
Collect payments from patients for non NHS services
Sort and date stamp all incoming patient related mail
Scan, action and code patient related documents onto their medical records, ensuring any such documents are forwarded to the appropriate clinician for action
Deal with a wide variety of Administrative tasks
About us
We are looking for a full time Medical Administrator to join our team at Pelton & Fellrose Medical Group. The ideal candidate should be able to work as part of a team or on their own, show initiative and have a flexible approach of working. They will be required to support both Clinical and Non Clinical staff, be comfortable talking on the telephone, dealing with patients face to face, carry out a wide variety of complex administrative duties.
Job description Job responsibilities
Making appointments and using the Care Navigation Templates to navigate the patient to the most appropriate care
Taking requests for prescriptions
Giving out results
Ambulance transport bookings
Home visit requests
Deal with general enquiries and complaints both over the phone and face to face
Various Medical Secretarial duties
Collect payments from patients for non-NHS services
Deal with a wide variety of complex Administrative duties
Scan, action and code incoming mail and allocate to the most appropriate person for actioning
Person Specification
Qualifications Essential
Good standard of general education - Grades A-C, 5-9 English and Maths. Excellent communication skills (written and oral) IT Skills Clear, polite telephone manner Time management and the ability to work to deadlines
Desirable
Experience of working in General Practice Knowledge of SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Pelton and Fellrose Medical Group
Address Pelton Lane
Pelton
Chester Le Street
County Durham
DH2 1HS
United Kingdom
Employer's website https://www.peltonandfellrose.nhs.uk/ (Opens in a new tab)