About this role
The Opportunity:
Avantor is looking for an Internal Product Specialist- Consumables & Chemicals to join our team in Debrecen, Hungary.
You will provide administrative and commercial support to the Sales Team, ensuring the accurate and timely preparation of quotations, pricing updates, customer communication, and sales-related administration. You will partner closely with Sales Representatives to deliver an outstanding customer experience for our Hungarian B2B customers and supporting the Consumables and Chemicals product portfolio.
If you have a scientific background, excellent customer service skills, and the ability to work with multiple systems in a fast-paced environment- let’s talk!
Working Model: This is a full-time, permanent and hybrid position, combining office-based and remote work. Our office is located in Debrecen.
What We're Looking For Education: Bachelor's degree in Biology, Chemistry or a related scientific field is required. Experience: 1-2 years of experience in Laboratory Support, Customer Support, Sales Support, or similar customer-facing role. Experience working with quotations, sales administration, or order management is required. Languages: Fluent Hungarian and Good English communication skills, both verbal and written are mandatory. Technical Skills
• Working knowledge of SAP ERP and C4C CRM systems is needed. • Strong Microsoft Excel skills. • Ability to work across multiple systems simultaneously.
Key Competencies
• Excellent customer service and relationship management skills. Experience supporting B2B customers is preferred. • Ability to prepare and manage complex quotations. • Strong organizational and time management and collaboration skills.
How you will thrive and make an impact
• Back-office support: Prepare quotations based on customer requests received through the central quotation management system (C4C CRM) within 48 hours or by the customer-specified deadline. If clarification or additional information is required from either the customer or the field sales representative, inform the Sales Manager via C4C and document the reason for the delay.
• Inbound calls: Ensures seamless customer service, maintains and increases customer satisfaction, and handles the necessary sales administration.
• Collaborate with field sales representatives during the quotation process, providing updates and requesting information as needed. • Maintain and update product portfolio price lists within the SAP ERP system.
• Maintain contact with suppliers and distributors of the assigned product portfolio during the quotation process and participate in price negotiations.
• Provide customers with detailed technical documentation, professional materials, and product-related information accompanying quotations.
• Monitor market conditions and recommend the implementation of discounts or fixed pricing agreements within the business management system.
• Prepare and coordinate marketing-related activities for the assigned product portfolio, including proposing promotions, campaigns, and the distribution of general product information materials.
• Participate in professional training programs and subsequently deliver internal training sessions to sales teams to share acquired knowledge.
• Participate in supplier meetings and negotiation • Carries out commercial/sales activities in accordance with the company's business policy
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.