About this role
Job Description: Key Responsibilities 1. Cost Model Ownership & Maintenance
• Own and maintain the cost model, ensuring: • All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected • Continuous alignment between actuals, forecast, and cost assumptions • Proactively identify whether leavers are being replaced and any associated cost savings/ risks. • Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status
• Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports) • Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review. • Headcount – visibility of actuals onshore, nearshore and offshore. 2. Actuals vs Forecast Analysis
• Support month-end processes including: • Actualisation of staff and non-staff costs in 1 sheet (for CXM level) • Forecast updates (SL and central costs)
• Collaborate closely with RTR teams to: • Improve efficiency • Enhance insight quality
• Lead detailed analysis of actuals vs forecast variances on costs • Identify and explain key drivers: • Headcount movements • Rate changes / promotions • Other business decisions
• Partner with offshore and nearshore teams to validate assumptions and variances. • Translate insights into clear financial implications for the business 3. Offshore & Nearshore Business Partnering Act as the finance bridge across geographies:
• Work closely with offshore lead, nearshore lead and Operations to validate: • HC forecast (leavers, joiners, promotions) • Any changes in tiers
• Improve visibility of HC movements to wider CXM FP&A and Commercial Finance teams • Drive better forecasting discipline and accuracy • Provide challenge and support on: • Rates • Promotions • Workforce planning decisions
4. Reporting, Insights & Narrative
• Own and manage key reporting including: • Cost model updates (WD report + HR + Operations) • PAR and the narrative email that send to ELT
• Produce clear, concise leadership-ready narratives for: • ELT and senior stakeholders • Monthly and quarterly reviews
• “Connect the dots” across data sources to tell a coherent financial story 5. Reporting & MI
• Support planning cycles: • MFF/ RF packs • Monthly/ Quarterly MI packs
• Contribute to presentation materials and key slides
Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent