About this role
Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Objective:
• To deliver high-quality products and services to internal and external customers in line with established service standards. • To support the unit in adhering to risk and control guidelines. Job Responsibilities:
• Perform clerical functions and ad hoc tasks as assigned by the Team Lead/Section Manager. • Answer in-scope enquiries from internal and external customers. • Participate in project implementation. • Execute maker or checker functions assigned by Team/Section Manager, including system input/authorization, data/information verification, document handling, application screening for compliance, document preparation, and liaison with service providers. • Propose and execute resolutions for problems and exceptions. • Handle and manage projects. • Escalate any exceptions, problems, errors, or abnormal transactions identified during processing to the Team/Section Manager or Department Manager. • Suggest improvement opportunities to the Team/Section Manager when applicable. • Collaborate with team members to achieve assigned tasks. • Achieve defined Key Performance Indicators (KPIs). Job Requirements:
• Strong sense of risk and fraud control. • Good in PC skills. • 'A' Level or above; Degree or related Diploma preferred. We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.
Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time