About this role
Job Purpose Support business management, performance reporting, and transformation initiatives within Consumer Banking Operations through data analytics, process optimization, automation, and AI-enabled solutions. Partner with cross-functional stakeholders to drive operational excellence and support strategic business objectives. Key Accountabilities
• Business Performance Management & MIS Reporting • Business Planning & Financial Governance • Data Analytics & Visualization • Process Improvement & Automation • Digital & AI Transformation Support Job Duties & responsibilities
• Develop and maintain MIS reports, dashboards, and performance scorecards to support business and management decision-making. • Support budgeting, forecasting, expense tracking, and business performance analysis. • Analyze operational data and provide actionable insights through effective reporting and data visualization. • Develop automation solutions and digital tools to improve operational efficiency and productivity. • Support digital transformation and AI adoption initiatives to enhance business processes and operational effectiveness. • Collaborate with business, operations, technology, finance, risk, and regional stakeholders to deliver strategic initiatives and projects. • Prepare management presentations, business review materials, and project status updates for senior management. • Support project implementation activities, including requirements gathering, UAT coordination, documentation, and post-implementation reviews Technical Experience
• Experience in MIS reporting, business planning, data analytics, or performance management. • Hands-on experience in data analytics, data visualization, process automation, and digital or AI transformation initiatives, with the ability to translate business requirements into technology-enabled solutions. Experience in banking or financial services environments is highly preferred. • Proficiency in Microsoft Office 365, particularly Excel and PowerPoint. • Knowledge of SQL, Python, VBA, Power BI, Tableau, or related analytics and automation tools is preferred. • Familiarity with Generative AI, Agentic AI, Machine Learning applications, or AI-enabled business solutions will be an advantage Professional knowledge and experience
• Sund understanding of Financial Services, to specifically include a working knowledge and application of audit and banking regulations • Proven success leading management teams • Sound understanding of local competitors and the economy
Location: Taipei Hub - 12F Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full time